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Mirabella at Waterford Lakes
- Apartments
- Alafaya, FL
About this business
Welcome to Century Waterford Lakes, where you’ll find the best one, two, and three bedroom apartments in East Orlando, FL. Visit us online!
Location details
12101 Fountainbrook Blvd, Alafaya, FL, 32825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Ehh.. Currently living in a 3/2....water shut offs almost EVERY month due to SOME crazy "water leak". Imagine having to go to work or do laundry or even use the bathroom!! I currently have an ant problem due to the window being broken/unsealed. I have told management & the response was: (I kid you not...) "The ants are just trying to look for a place to stay) ??????? Also...almost NEVER any parking (& good luck not getting your car towed. I've been here for a year & i am ready to LEAVE. Feel really bad for maintenance as the... read more
Absolutely terrible The management at this apartment complex is terrible. They never solve issues you may have with the apartment and at thr end of thr lease they charged like crazy. The whole year i was there we had a disgusting roach problem from the day i moved in that they were fully aware of since i heard stories of people living there in the past with the same issue. We tried so many times to ger this issue resolved and it never was. Aside from that they will charge you for almost anything you can think of and the wors... read more
Business response:
Tomas, we're disappointed to read that you're still unsatisfied with your experience here. We were under the impression that after our discussions with you, we had come to an agreement regarding resolving your account. We're regretful to see that this is not the case and we ask that if you have any further concerns or questions, please contact our office directly so that we can discuss the parameters of our agreement and figure out how we can move forward together. Thank you in advance for your cooperation.
Pathetic Unable to get human connection to ask about availability, so we used the online site to make an appointment. After arriving in the lobby at our appointed time, there was no one there to greet us. After a few minutes, a lady sitting in the back said she would get with us, but continued to jabber casually with a worker sitting in her office. Several other employees were seen lurking in the back offices. After 20 minutes, we left.
Business response:
We are shocked to receive this type of feedback and are sorry that we gave you such a poor first impression of our community. We will definitely be examining our online scheduling system to hopefully prevent this from happening in the future. We assure you that this is not an accurate representation of our team and quality of service, if you are still in search of a new home, we would love the opportunity to improve your perception. Thank you.
Terrible Experience I've lived here for only a couple of months. For the first month we had roaches, they are still here just not as bad. There is an ant problem, a window leaks while raining which has ruined the wall surrounding it and the floor. Currently we haven't had AC for over a week. My roommate and I have contacted the management several times about the issues but only have received broken promises. All problems mentioned above still exist. I and my roommate are very unsatisfied with this place and the cost we are p... read more
AMAZING LEASING OFFICE!! I currently live here! I moved in two months ago from Jacksonville FL and they made me feel right at home. The assistant manager Josie is extremely professional and approachable! She promptly answered every question I had and with a smile. The staff is also friendly and always readily available. If I ever have an issue, Josie and her team is where I always go! I would highly recommend living here :)
Business response:
Julie, wow! We are overjoyed to hear that you find Mirabella Waterford Lakes worthy of 5-stars. Our team is happy to hear that your move from Jacksonville has gone smoothly and that you're finding our community and our staff enjoyable. If there is anything else we can do to make your stay with us great, don't hesitate to let us know!
Do Not Rent Here If you like your cars towed 2 weeks before Christmas this is the place for you!! If you park not in a parking spot (since there are no spots at all) but along the street, your car will be towed!! After 4 years renting there the management has had several different management companies each worse than the other. They do not care about long term residents at all, very hard to get in touch with when issues arise (no water for days). Overpriced, roaches and terrible office staff.
you are warned! Dishonest company Dishonest place. Theres a few places just down the road that aren't trying to take your money. Working with one right now that were upfront and will work with you as long as you have a good employmemt history a current job and are honest with them. found a few things off about this place. i would stay away. Much nicer looking places. one of the gates do not seem to work (for the entrance).
New ownership is disgusting I have lived here for going on four years and fell in love with this place when Century owned it; however, the new ownership not only does not care about it's residents but does not care about the apartments either. Before Mirabella bought Century apartments I saw only 2 roaches the entire time I lived in the apartment, since Mirabella bought it six months ago I have seen 10 roaches. I am extremely clean and spend most of my free time cleaning, I have called Mirabella at least 6 times in regards t... read more
New Management Doesn't Care Don't be fooled by the happy message you'll hear while on the line waiting to contact someone, this new management does not, in-fact, treat us as they would want to be treated. If you call the office better call 3-5 times before someone picks up. If you schedule an appointment to have something fixed, better call daily to make sure they haven't forgotten - even if they confirm a specific appointment time. If you call for pest control, better make sure they actually put you on the list. I've been h... read more
Frequently asked questions about Mirabella at Waterford Lakes
How is Mirabella at Waterford Lakes rated?
Mirabella at Waterford Lakes has a 3.7 star rating with 331 reviews.
When is Mirabella at Waterford Lakes open?
Mirabella at Waterford Lakes is open now. It will close at 6:00 p.m.
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