Miner's Gems

Kathy Taylor 

on Google

4 weeks ago

I really enjoyed shopping at the Las Vegas Canal Shoppes location, and I bought a lovely diamond ring with the help of the staff. However, I still have not received an email with the certificate of authenticity that they promised they would send. I live in the UK so I can't just pop down to the store, or make a phone call without spending tons of money. Would someone from the store please reach out to me via Google Chat, or I am on What'sapp as well if you could match my name to the purchase from two weeks ago. Perhaps the r... read more

GIMALYS COLLAZO 

on Google

a month ago

We purchased an anniversary wedding ring on March 10, 2025, and less than two months later—by May 8th—a diamond fell off. I immediately sent emails, photos, and made multiple phone calls. No one responded. For weeks, I was left in the dark—no reply, no help, no acknowledgment. After relentlessly following up, someone finally responded and asked me to send the ring back for repair. I did so in good faith, expecting a timely fix. But now, over 7 weeks later, I’m still waiting. No updates. No accountability. Just silence. Meanw... read more

Jodi Oleson 

on Google

a month ago

Update.... Miner's Gem has made me a happy lady - they replaced my broken bracelet with a new one. It is fabulous. It took an unfavorable review to get them to respond but once they did I was happy to update my review. Tenacity pays off!! Thanks for replacing my bracelet. I love it!!! Miners Gem has contacted me and they are going to replace my broken bracelet. I will edit again my review once I receive my replacement. I purchased a bracelet on 3/30/25 and by the 6th of April it was broken. I sent emails, pictures and made m... read more

Jodi Oleson 

on Google

2 months ago

Miners Gem has contacted me and they are going to replace my broken bracelet. I will edit again my review once I receive my replacement. I purchased a bracelet on 3/30/25 and by the 6th of April it was broken. I sent emails, pictures and made many phones calls with absolutely no response or call. It's like they ran my credit card and got paid instantly, and didn't care after that like a thief. I've left messages, asked for a refund or repair and nothing!! No wonder they have a big beautiful store as bright and well lit like ... read more

Jodi Oleson 

on Google

2 months ago

I purchased a bracelet on 3/30/25 and by the 6th of April it was broken. I sent emails, pictures and made many phones calls with absolutely no response or call. It's like they ran my credit card and got paid instantly, and didn't care after that like a thief. I've left messages, asked for a refund or repair and nothing!! No wonder they have a big beautiful store as bright and well lit like the casino they take peoples money. Its a shame, I see all the reviews of all these people who had a good experience. I had a good experi... read more