Milford-Franklin Eye Center

Michelle G. 

on Citysearch

9 years ago

The front desk is in desperate need of training in customer service. They are rude, slow and quite frankly don't care. Their standard is to book two hour appointments but neglect to tell you, I went in today for a follow up appointment. I sat in the waiting room for 2hrs. When I was finally able to see the Dr, he spent less than 30 seconds with me. I mentioned this to two people in the office and their only response was "well it is a 2 hr appointment". WHY is it a 2 hr appointment??? I will never return to this practice. As ... read more

Christina W. 

on Citysearch

13 years ago

Dr. Kaldawy is good but.... – The office staff can be rude and abrubt. I missed my yearly appointment and received no call or mailing to remind me,found out when I tried to order contacts online. Called and was scheduled for a month away. Went to appt,I was on time, they were 45 minutes late. Got the rudest eye tech/Dr. Colasanti (sp?) who chastized me for having broken my glasses and not replacing them yet and for missing my last appt. I told her I don't have the money to replace them yet and have no way of remembering an a... read more

jchloe 

on Citysearch

13 years ago

Staff needs training – Overall not a bad place but I agree staff is a little rude and clueless. Dr Kaldawy is good but they need to train staff how to work in a Drs office. Im an RN and know what I a talking about but I feel bad for patients who do not. In my experience non of this staff seems to understand they were in healthcare . 

hbolinsky 

on Citysearch

13 years ago

best eye Docs I've ever been to – Have been a patient for 15 years...recently 20/20 after cataract surgery. I have new eyes! 

Mistylee55 

on Citysearch

13 years ago

Excellent experience, excellelnt Docs – My entire family has been going to this office for more than 30 years. Sure there may be 1 or 2 rude staff, but this is a big practice and there will always be some bad apples. Almost always the experience is pleasant. Both my parents had cataract surgery and can't be happier. I had LASIK and this is the best thing I ever experienced. I take all my kids there and they can't wait to go as they feel comfortable and important. The only time there was an issue with a staff, the manager was... read more

nmd133 

on Citysearch

14 years ago

Staff is Rude and Dismissive – We've been patients for years, but I am going to get our records and find another doctor. The secretarial staff is simply awful. 9 times out of 10 they are rude and dismissive. This morning I spoke with somone named Kendra. She was downright nasty to me. I asked to speak to someone else since I am sick of being treated this way by the staff here. Terrible. Terrible. Terrible. 

Frantag 

on Citysearch

15 years ago

Obvious – It is completely obvious what is going on here. Either pattyann1953 works for the "Milford-Franklin Eye Ctr" and is trying to salvage the name of the business by creating fictitious review or she is incredibly attractive, married to the dentist or gets her kicks off by contradicting others via online blogs & reviews. Everyone was thinking this, I merely stated it aloud. 

sjholland9409 

on Citysearch

15 years ago

Horrible Office Staff – I have gone to this Franklin office twice and will not go back. Dr Kaldawy is great but the office staff are horrible. Every time I call I am put on hold for at least 5 minutes and I never get an answer to my question. I went for a contact exam and they confused it with a follow up and never gave me my contact presription. I have since been waiting over 3 weeks to get that prescription. Overall a HORRIBLE experience with this office. Will not go back. 

thoughtful1 

on Citysearch

16 years ago

doctors vs. staff – The doctors are very nice in the office, we've seen three, but the waiting is VERY long when you call or when in the office. The office staff can be down right mean although some are very nice, depending on who you get in the Milford office, I've witnessed office staff being rude to other staff members. I must say that if I hadn't already invested much time and money into the contact lens process I'd find another office, who needs to be treated badly when we are paying so much for the care?