Milan Laser Hair Removal

Rem K 

on BBB

a year ago

I signed up for face, armpits, and full legs. I was told that the payments would be conducted overtime, with no interest. I was also told it was 75% off -- the total was 7000 USD for three sessions. I'd been to plastic surgeons before who would charge 250 for the face and roughly 400 for legs. In six months, total its only about 4000/ USD. Not only did they charge me almost double this, which mind you price gouging is illegal, the payment plan wasn't offered to me. I never received a contract and had to call in to find my ne... read more

Marina C 

on BBB

a year ago

Before the consultation, you're asked to sign a form that "all your questions have been answered" - when I asked the front desk if that could wait since I had not talked to anybody yet, I was told that there would be no consultation unless I signed it. The consultation goes over information that are online - poor, but acceptable business practice. It is, however, the only way you can get a price. 40 minutes into it, they get to the price and ask you for your income and SSN to see the "financing options" available to you - th... read more

Caitlin F 

on BBB

a year ago

So I specifically want to talk about the consultation because there are so many negative reviews about the experience and mine was overall very positive. I have PCOS, laser hair removal is something I have dreamt about for a long time. I never thought I would be able to afford it and over the years have monitored the cost, and was excited when I found Milan and its option for a payment plan. I knew that overall, I would still be paying a high price for the procedure but a payment plan would make it easier to fit into my budg... read more

AA A 

on BBB

a year ago

Not really 50% off! Scam. I reached out to Milan after researching laser hair removal online. I was provided a free consultation and told I would receive 50% their normal pricing. I picked Milan because the services are performed by RN and that made me feel comfortable. I was told the normal price is 11K! Sounds like a lot for underarms and full Brazilian laser removal. Liars!! They raise the cost of the service and then state they gave you 50% off. I don't have a problem with the service, I have a problem with being lied to... read more

Kimbrel J 

on BBB

a year ago

I went to Milan Laser in Allen, Texas. It was brand new. The manager and staff were kind. The manager walked me through the steps, BUT the payments did not add up to her words. I was told the first payment to sign up was a one time payment. But it wasn’t. I was paying $356 a month plus $84 with Ally lending. I was barely making my payments on time for treatments. When I moved due to the military and called Savannah, Georgia’s Milan location to schedule. No one sent me an email for my session. I paid more than actually gettin... read more

Olivia R 

on BBB

a year ago

I went to the location on Shelbyville road Louisville Kentucky and the manager, Meghan, accused me or calling her entire staff liars and stated that because I was much younger than she that my complaint wasn't a big concern to her. A nurse, Sam, was going to do my treatment and then said that I've never been treated in that area despite me having 4 prior treatments. She then said that I was telling her how to do her job and that she knows what she's doing. She also said that there must've been two people with my name and bir... read more

Andrew S 

on BBB

a year ago

I went to the Gaithersburg, MD location. They have great, clean facilities and laser techs. They're friendly, professional, and very aggressive in locking in sales. This year was my first time being financially independent so I was a bit naive, and the consultant was superrr persuasive and nice to me. I was ambivalent about it and was having a hard time deciding, and she was very persuasive and got me to get the 16k package. They will advertise big sales (50% off) and pretend like you can only get it if you sign ASAP, even t... read more

Kathleen A 

on BBB

a year ago

Kathleen A I am completely upset. I reached out to Milan about some issues I was experiencing after the second visit to discuss the steps to discontinue and be refunded and they handle the whole situation as if I was doing something wrong with the after care. I also am not happy with the whole process. I also felt like I was push into a contract .I even said I wasn't quite comfortable with the price and and financing that amount and wanted to wait but was pressured into the fact that was the best deal. I am totally disappoin... read more

Jordyn S 

on BBB

a year ago

Like many others here, I was pushed into a treatment plan. I just wanted to see how much it was per visit and was pushed into a contract without getting time to think about it. The sale is really high pressure, and after you’re locked in, there’s no way to back out. Everyone is extremely nice, but it’s a high-price service that I wish I hadn’t signed up for. I feel cheated especially with the price they gave me. Other places offer WAYYYYYYYYY less for this. I was also told there were no penalties with the payment plan even i... read more