Milan Laser Hair Removal

Maricella L. 

on BBB

2 years ago

In April of 2022, I went to Milan Laser Hair removal for a consultation. After being pressured about the benefits with choosing Milan Hair removal vs others, the pricing, the packages, the less than 10mo. results, reduced sweat, and the pain free treatments, I was persuaded into not only applying for a loan, but also told service can start immediately that day. Every detail and piece of information during my consultation has been false. Not only have a found I have been ripped off with the pricing compared to others and time... read more

Kiersten T 

on BBB

2 years ago

I felt pressured into signing this contract and immediately went about cancelling it. I received one treatment during the consultation and called multiple times offering to pay for the one treatment while cancelling the rest of my loan. I eventually went in person and was told that cancellations were very rare which I find hard to believe, but was promised a refund for the remainder of my loan. After 2 weeks of no follow up, I called back and was told that it “takes a few days to go through” (even though it had been two week... read more

Krystyna C 

on BBB

2 years ago

I have been trying for over a month now to have my services canceled. I spoke with Kathy who oversees the Cincinnati area stores on January 20th and she assured me that we would be able to cancel my contract and receive back a partial refund. I followed up via email on 2/2/23 and 2/10/23 and as of 2/15/23, I have yet to receive any follow-up call or email from anyone at Milan Laser. I should have never signed up ************, and I would warn others to stay very far away from Milan. 

Aja P. 

on BBB

2 years ago

*************************************************************** ********* I decided to continue my treatments and in 2021 i signed a contract with **** to purchase 2 Brazilian treatments, I received 2 treatment before i canceled my appointments *************************************************************** *************************************************************** ********************************* Due to this i no longer wanted to attend Milan Laser in Utica and they Refunded some of the money to **** Lending. On 1/10/... read more

Chelsea K 

on BBB

2 years ago

I've been very happy with my experience at Milan so far. I'm several treatments in and have only every experienced friendly and attentive staff at my appointments. It can sometimes be hard to schedule treatments but I'm usually able to get in without any real issues. 

sa F 

on BBB

2 years ago

I went for a free consultation and the information was misrepresented to me. I was told if I proceeded I would be approved for a loan. I then received an email saying I signed for a loan even though I never agreed to it. I called Milan to try to cancel this and they said it was a binding contract. Milan is refusing to cancel even though I never received any treatments. Please be aware!!!! 

Sydney P 

on BBB

3 years ago

I had my consultation and first treatment on 7/28/2022. I thought the staff was friendly, if not overly so. I felt like I was pressured into signing up for it that day when I really wanted time to think it over. She mentioned several times I'd save even more if I paid in full and honestly the thought of signing up for another loan scares me so I paid in full. I truly don't have the money for that and I now regret ever going and feel like I am trapped into something I don't even want anymore. 

Maren B 

on BBB

3 years ago

I am normally happy with my experience at Milan, however their location is in a high traffic area, and they are very unforgiving about the 5 minute late cancellation policy. Today I was only 3 minutes late when I arrived to their waiting room and sat down. The staff members were out of sight as they had HVAC technicians assessing their unit in a back room. At 4:53 pm (8 minutes past my appointment), Christine ******** who I later learned was the manager came out and asked if I had been helped yet and I said no. She then ... read more

Jennifer Q 

on BBB

3 years ago

The consultation was great and they show you and I for you a lot about laser removal but after 40 mins when the presentation was done I signed up but I'm upset now because no one mentioned about my credit being pulled. I'm paying out of my own pocket and now I have a credit company calling me and asking for my information and I didn't sign up for any credit. It's a very pricey company as well just for my lip area and I found a cheaper place that's not going to be 3600 dollars.