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Mike's Carwash
- Automotive
- Fort Wayne, IN
About this business
Mike’s Carwash is a family owned and operated car wash chain headquartered in Cincinnati, Ohio with locations in Indiana, Kentucky and Ohio. Mike’s prides itself on their quality and delivering a clean, quick carwash every time, with a smile. Since Opening in 1948, Mike’s has grown to become one of the largest exterior-only car washes in the nation. Mike’s currently operates locations in Fort Wayne, Mishawaka, Evansville and Jeffersonville, Indiana, Florence and Louisville, Kentucky and Cincinnati and... read more
Location details
4010 E Dupont Rd, Fort Wayne, IN, 46825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
We recently purchased a brand new 2022 F-150 from ******* **** and were given 2 free car washed at Mike's Car Wash. This past Sunday, 4/2/23, we used one of the coupons and after as we were drying off the truck, we discovered several large scratches around both wheel wells on the passenger side. We spoke to the manager at this location that had us fill out a claims paper and provide him pictures. He essentially told us the claims department would probably not do anything about it but we would hear back from their team in 2-5... read more
I really liked Mike's car wash until Saturday February 18th. Around 4:30pm I stopped at this location to get my 2022 *****Suburban washed. This is the only Mikes Car Wash I have taken my new car through and never had a problem. As I was leaving the car wash and sitting at the intersection of riverside and loveland madeira I noticed swirl scratches and straight line scratches all over my windshield. I thought maybe it was residue so I ran my wipers and washer fluid a couple if times and they were still there. I stopped in a p... read more
Business response:
We are always willing to have a General Manager meet with her to take a further look at her vehicle and discuss this with her. Please let us know and we can schedule a meeting with *****************. Thank you,****'s Carwash
BEWARE of this company. They do nothing but LIE on all their signs. “We are responsible for any damage” is the biggest lie I’ve ever been told by a company. I brought my 2016 BMW which was flawless before going through by the way and it comes out scratched all to heck down the passenger side. I immediately brought it back around to the side and made the manager away and she took some pictures and said she would send it to Janeese to review. Well 3 days pass and I hear nothing so I call back in and she says sorry I forgot to ... read more
Business response:
We did have interaction with this customer. We would always be willing to set up an appointment with our General Manager and this customer to further discuss this with him and take a further look at his vehicle. I can always set this up if he would like to do this. Thank you. Janeese S******* - Mike's Carwash
On January 16, 2022 I went through the car wash with my 2018 ****** Versa and the brushes nearly ripped off my back bumper. The manager had me fill out an incident report and said someone will contact me within 5 business days. As of January 31, 2022 I have not received a phone call. The manager said if the bumper is not flush with the rear quarter panel, this would happen and he will review the camera footage. There were at least 5 workers there that could have told me it would not be in my best interest to go through the s... read more
My husband and I took our 2020 Toyota 4-Runner to Mike’s Carwash for the first time last Sunday. After going through we got scratches on the rear driver’s side. We complained and took pictures of the damage and just received a letter from their corporate office stating that we did not get the damage from there. Why would we lie about this? We will never return! I do not recommend anyone to go to this business! The scratches were deep into our paint. I guess we have to take the loss and file with our insurance company and hav... read more
Business response:
We would like to schedule a follow up with the customer to further take a look at this and further discuss this with them. I have just left a message with Mr. *********to give me a call so we can set up a further meeting. Thank you -Mike's Carwash
I went to Mike's Carwash yesterday. I left with chips all over my windshield and hood. I immediately filled out paperwork and they took pictures. Then they replied with "sorry, it's not our fault, and here are some coupons." My windshield was fine before the wash. It wasn't dirty and there weren't any chips. And now I have to have it replaced. NO, I don't want coupons. I want you to take responsibility for the damage. It's not like I waited and noticed it later. I immediately addressed the issue. I just bought the car and th... read more
Business response:
Our District Manager was the manager that took ******* ********claim on March 4, 2021 and inspected her vehicle when filing the claim. The damage she is claiming unfortunately is not consistent of what our carwash equipment would be capable of doing. We washed a total of 652 other Mike's customers before washing Ms. ********vehicle with no issues. We would suggest that she turn this over to her insurance carrier and we can further discuss this with them. Thank you
I bought my car less than two weeks ago in perfect condition, took it to Mikes off Maysville and got stuck in the car wash for 12 minutes with the brush beating on my car. I could clearly smell burning. Came out and had deep friction burns on my driver side door exactly where the brush was hitting it as well as scratches on the hood. Talked to the manager and he looked at it and said it looked like it had been touched up and that he thought he could see touch up paint. IT WAS PERFECT WHEN I BOUGHT IT! IT WAS PERFECT WHEN I D... read more
Your Customer Service is HORRIBLE!!!!! I purchased a car wash package online, submitted it and received an error. checked my order and submitted again. Then noticed that I was charged twice on my CC.. I e-mailed them and told them to cancel the second order explaining what had happened. I never got a response back, e-mailed their customer service, no response! I then called their support number, left a message no call back!!! Then I contacted my CC company opened a dispute with them.
Business response:
Hello Mr. ******, We show in our records that we reached out to you by e-email on December 14, 2020 at 9:28am, December 14, 2020 at 12:33 pm, and December 17, 2020 9:05 am at each time asking you to give us a call so we could process your refund, we do not keep credit card information on file for security purposes. Unfortunately, we do not see where we ever received a call from you. Please give us a call at ************ so we can get this taken care of for you. Thank you
Frequently asked questions about Mike's Carwash
How is Mike's Carwash rated?
Mike's Carwash has a 4.3 star rating with 568 reviews.
When is Mike's Carwash open?
Mike's Carwash is open now. It will close at 9:00 p.m.
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