Middletown Nissan

Puja A 

on BBB

10 months ago

I worked with a lot of great sales reps, they are not to blame!! I originally gave this dealership 5 stars but unfortunately feel the need to change it to a 1 star due to fraud. I had leased a car back in 2021 and bought it out 4 months ahead of schedule (6/2024 instead of 10/2024). I signed the contract and made a check that included the 4 additional lease payments. Long story short, an additional lease payment was taken out of my bank account after the contract had been signed. When I asked them, they told me numerous time... read more

Bill K. 

on BBB

11 months ago

Advertised a car for one price (stock numbers R38154, R38155, R38150, R38148) and with $500 coupon for "any" car. When it came time to talk numbers dealer said car had to be certified preowned for several more thousand dollars (would not honor advertised price) and that the coupon for "any" car does not apply to used cars. All that was required for the coupon (per advert) was the coupon had to be mentioned prior to negotiation and appointment was necessary. We called about the car in question and were told to come down for t... read more

Kira S 

on BBB

a year ago

Called to simply ask the size tires on the car they sold me. After multiple phone calls to multiple departments and a HUGE runaround, I was told they sell “hundreds of cars” weekly or daily or whatever (so clearly my tens of thousands of dollars spent there don’t matter). P.S. “hon”. there’s a thing called computers and records you might want to look into. How can you be that ridiculous and expect people to come back? Nope and WOW. 

Harry U. 

on BBB

3 years ago

They advertise certified used car prices and the Nissan Certified pre owned extended warranty is included in all Certified Pre Owned vehicles. When you talk to them they say the ad is wrong and they charge over a thousand dollars more for the Certified warranty. 

Cassandra W 

on BBB

3 years ago

This company does not stand behind its product when it fails. I’ve had 2 transmission failures with my Nissan Murano and the company will do nothing to accept responsibility! I will never buy a Nissan again and encourage others to steer clear! 

Dominic D 

on BBB

4 years ago

So my mother in law bought a certified pre owned ****** *rom Middletown Nissan. Within the first couple months the car leaks water whenever it rains. The car has been to the shop multiple times and they can’t fix it. Currently the car is in the shop again and they still won’t fix it. They keep wanting to get my mother in law to upgrade the car instead. So I’m return I wrote a bad review on the companies ********page. Well this morning my mother in law received a voicemail from Middletown Nissan stating that if I don’t delete... read more

Eva P. 

on BBB

4 years ago

Buyer Beware!!! These people lie and cheat. I regret giving them my business! They try luring people in by listing their certified cars for one price and then try charging you thousands of dollars more for the same exact car. They also try adding hidden fees into your sales contract... so please make sure you check everything before signing. They also claim to detail the vehicle before you pick it up... that’s not done either! My car was filthy and smelly!! Stay away!! 

Allyson M 

on BBB

4 years ago

This car dealership lies and cheats customers, don't go there! 

Ondrea B 

on BBB

4 years ago

Not even rate 1 they get 0 as a tating. The business is crap. During covid 19 they show no mercy to families in need . Disregard thier loyal customers and are greedy for $$. If I lived n the mountains 100 miles for everything Id walk before even thinking of doing business with any Nissan dealer ever again. After 2 horrific experiences leason learned.