Michael & Son Services, Inc.

Rebecca M. 

on Yellow Pages

4 years ago

I contacted Michael & Son to repair my HVAC unit, which was only two years old, because our lines were freezing up. The first technician determined we needed more refrigerant, and we were charged $350. He didn't even stay long enough to determine if the issue was fixed. The lines froze again after he left so we called to have someone else come out. The next appointment was a no-show for a 10-12 window and I had to call after 12 when I didn't hear anything to reschedule. The following technician was over 3 hours late to our a... read more

Lorie S. 

on Yellow Pages

9 years ago

These people have to be paying the "happy people" for their 5 star rating and charging other non-expecting people for it. This place is a joke ... snooty uncaring customer service people (MOLLY) and the guy bumming a cigarette while she was speaking with me I am pretty sure was another one of their lovely semi-uneducated half moron half twit customer service jug-heads they hire to answer phones. good luck not getting shafted even if they are one of the biggest companies in NOVA.... <<< probably funded by illegal drugs ..... ... read more

Nikisha R. 

on Yellow Pages

10 years ago

My heating went out on a Saturday night. I filled out a service request online, and received a phone call about 10 minutes later. I was impressed! I scheduled a visit from 1000-1400 the next day, Sunday. The first technician that came out, Greg, was absolutely awesome. He saw that he couldn't fix the problem, since I have a system that is specialized, and he called another technician to come out from 1200-1600. The next technician came out, and priced the part that was damaged, and said that I should have it fixed by Monday,... read more

Ken H. 

on Yellow Pages

11 years ago

Had an electrical crisis and, because of their commercial jingle ingrained in my head, I figured why not give them a try. The technician was professional and swift, getting the job done in record time. And like some of the reviewers before me, I was shocked that the prices was five times as high as the normal hourly rate for electric work. But also like the reviewers before me, I did not do my research. Michael & Sons charges by the job, not by the hour. This can work in your favor, or against you, depending on the job. Long... read more

rocquelb 

on Yellow Pages

11 years ago

Learn from my mistake. DON'T have service done on the spot. Do your research!!! OVER PRICE is putting it lightly. Charged me $700 for 20 minutes worth of service that should have cost NO MORE, if that of, $200. Charged between $110 and $197 for parts that are only $23 to $30. I am mad with myself, thinking I had to get the work done ASAP, had I researched what he said was the problem, I would not have had to put off paying some of my monthly bills. 

simplytiffi 

on Yellow Pages

11 years ago

I'm adding the same review I posted to another rating website. I feel that it's important to be informed and I hope that this review will save someone from the experience we had with them! _____ OVERPRICED is an UNDERSTATEMENT!!!!!!! What they did is complete robbery! I'm only giving them 1 star because you have to. This company took advantage of my elderly grandmother and her caretaker while doing a very routine repair. We researched the parts that they installed and they charged - $225 for a $20 part and $158 for a $15 par... read more

duraid 

on Yellow Pages

12 years ago

I don't know how this company grew to be so big. Oh, yes I know, they charge $30 to come to your house, $182 to troubleshoot and then they would give you the price to fix the problem. So they charge you basically $212 before they conduct any work and this is not against the cost of the work. So if I call them thieves, I would underestimate them. They are worse than that. Save your money can find a decent contractor. 

duraid 

on Yellow Pages

12 years ago

The only reason this company is in business is because of their commercials on TV. They are the worse thieves in Northern Virginia. I had some simple electrical problem. The electrician showed up to say that he would charge me. $182 just to check what the problem is. And this is not including the repair cost. For just a short circuit I think this would cost me over a thousand dollars with them. I just rejected their service and would never use them in my life.