Julie Ferrer on Facebook
4 months ago
09/08/2020, 01:08 AM
I never write negative reviews, but unfortunately here I am. I have been coming to this Salon since 2018 for hair color. My stylist was trained specifically for "color" so I trusted her to do what i was asking for (which was TOTALLY achievable, given my brown hair had already been lightened over the coarse of years via Balayage). The goal was to bring up the Balayage color, towards the top of my head for a full head of the same beautiful, light honey color. Instead, Years of costly upkeep to my balayage (which i expressed i wanted to keep and even showed pictures) quickly turned into a full head of grey/white/blue/ashy brown. I knew right away i hated it, but she assured me to go home and wait for it to dry, then let her know. Years of expensive balayage upkeep, instantly went down the drain as i looked at my new, awful color head of hair. That night, as my hair dried, i was touching the ends, and i guess she over bleached it to the point where my ends were like elastic, and would instantly melt/break off. I was pulling out so much hair and was in tears. After a panic text to her, she told me to go into the salon the next day and one of the girls will take care of me. I went the next day to "have it fixed" which i will add, the new girl did make the color slightly better than the awful color it was before, however, the bottom line is, IT WAS NOT WHAT I PAID FOR originally. They gave me some complimentary conditioner as an apology which was nice. However I couldn't shake the feeling that I just paid $135, for something that
#1 I hated
#2 Wasn't ANYTHING like i had asked for (showed pictures, and everything)
#3 As a brunette, trying to go lighter, it takes ALONG time to do so, ALL of that time and money going lighter, vanished.
#4. Physically damaged my healthy hair that I spent years consciously not adding ANY heat to it.
#5 I may have to do a big CHOP soon, due to the damaged ends. At the end of all this frustration, I spoke to the business owner, hoping at the end of the day to ATLEAST be fully refunded. After two phone calls of her trying to get me to drive all the way back to the salon to "see" the damage herself, she would not fully refund me, but instead said she would split the difference and give me $55 back (not even HALF of $135 BTW). As a business owner myself, If i heard a customer as upset as i was, and listened to their awful experience, as i had gone through, I would instantly give them a refund to keep them happy with a positive experience of my brand and to keep their business for the future. But after everything I've just gone through, feeling disrespected, I told her to keep her $55. I will NEVER be back to this salon, I will NEVER recommend this salon to anyone, and will forever have a very bad taste in my mouth about how it has been handled.