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Meyer Vacation Rentals
- Vacation Rentals
- Gulf Shores, AL
About this business
Location details
1585 Gulf Shores Pkwy, Gulf Shores, AL, 36542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stayed at the Beach Club room 702D. Upon arrival room had not been cleaned. Room was damaged on basically every wall, dirty floors, dirty dish water and rag in kitchen, last occupants things left behind etc. NOT what you expect out of a Beach Club rental at all. Very Disappointed and Dissatisfied with the whole trip experience. Highly Don't recommend!
Business response:
******, We are disappointed too since we never want our customers to have a bad experience. It is very difficult to recover when the start of your vacation is delayed and the property is not properly prepared for you and we are very sorry that we had a housekeeping breakdown. Your feedback regarding the condition of the property is very valuable to us and we will address the deficiencies. We apologize for the inconveniences you experienced.
Terrible service from this company. It started with the check-in when we could not find our designated parking space. Spent an hour looking under bumpers in the parking lot for our space only to discover it was in a garage under renovation. We could not figure out how to enter the building with the instructions provided and no help was available when we called. Condo was in marginal condition with broken doors, mold in the shower and around the windows, and multiple dents in the walls. A/C failed on Saturday night and we cou... read more
Business response:
Mr. ****, It is so disappointing to travel to your destination and then encounter issues at the very start. We are so sorry there were parking issues at Lost Key condos when you arrived. Also the A/C issues are very critical during summer and we apologize for the delay in our response. We appreciate your candid remarks and again are very sorry you encountered these issues.
When you rent a place from a reputable company then you would expect it to be at least decent and average, but you would hope it would be even nicer. We called immediately upon check-in concerning our master bedroom. The mattress was beyond squeaky and the headboard was not attached to the frame. Therefore, every time you sat down or just turned over in the bed, the headboard would slam against the wall and it was just completely uncomfortable and ridiculous. When we called to complain, it was obvious the company new of the ... read more
DO NOT RENT FROM THIS COMPANY. We are in unprecedented times with the COVID-19 Pandemic. States and cities are requiring people to shelter in place, Alabama has closed all the beaches and restaurants and they are begging people to not come to their area to stop the spread of this virus. The whole travel industry has been turned upside down as every industry has had to step outside of their written contracts to refund travel that can no longer be taken in the wake of this pandemic. Cruise lines, airlines, hotels, etc....have ... read more
Business response:
Mr. *****, It is always disappointing when anyone's well-researched and highly anticipated plans do not work as a person hoped and dreamed. This is especially true for a large group of families. We have communicated with you regarding the cancellation grace period for customers originally scheduled to arrive before the end of April. We are sorry that our options are not acceptable to you. We certainly understand your concerns regarding travel for your upcoming April stay in the midst of the Covid-19 crisis and we are commit... read more
We were supposed to vacation in Gulf Shores March 21 - 28, but due to Corona virus we cancelled our trip. The airlines, car rental, etc. were very accommodating and understanding of the situation and we received full credit for our bookings. Meyer Vacation Rentals was the COMPLETE opposite. Not only did they refuse to give us back our money, but they were RUDE on the phone and hung up on us a couple of times. The beaches in Alabama were shut down, as were most restaurants and entertainment venues. One would think, given the ... read more
Business response:
Ms. *****, We are very sorry that you are unable to visit at this time due to the pandemic restrictions. Please know that we would absolutely prefer to be serving as your host this week. Since it is still unknown when our beaches will reopen and our resort community will return to full operation we are focused on preserving the value of your vacation by offering to reschedule your dates or provide a gift certificate valid for one year. Once normalcy is restored either of these options assure you a coastal vacation.
Had to cancel our trip 3/21/2020 due to 14 day quarntine with coronavirus. Was hung up on twice. Still havent returned my phone calls, email or facebook messanger. I can't use a credit voucher as I am out of a job and have no vacation time. We are disputing the charges on our credit card due to lack of response and unprofessionalism.
Business response:
Ms. ******, We are sorry that the pandemic has not only affected your job but also your ability to vacation with us in the next 12 months. We apologize for any lack of response to your communications.
Meyer is un American in my opinion. We are scheduled during the Corona Virus and a refund is completely out of the question. These are unprecendented times and should be handled that way. Instead of GREED. Give me a break. They sent a letter from Alabama saying we couldn't go. We do not want to go at a later date.
Business response:
Mr. ********, We are very sorry that the pandemic affected your ability to vacation with us at this time. We created a grace period for cancellations so that you would not lose the value of your reservation. Certainly no one knows when our beautiful beaches will be open again and our resort area will be fully functional. However, once normalcy is restored our options to either reschedule your vacation or provide a credit valid for one year assures you a coastal vacation.
Rental property is so run down that it shouldn't be rented! How can you stay in business with filthy rentals.I should have read all of your negative feedbacks before I rented! Stay away from Meyer rentals!!!!'
Business response:
****, Our goal is to delight our customers so it concerns us that we disappointed you during your visit. We are very sorry that your experience was not pleasant.
Arrived early and called to see if the property could accommodate. Meyer did not even attempt to accommodate. Meyer was not able to give us an estimated time our rental would be available. Meyer told us there are plenty of public accesses to the beach and we need to go there to wait. Meyer's customer service (or lack there of) was terrible. I'm hoping this isn't a preview of what to expect once we are able to check in!
Business response:
*****, Thank you for choosing one of our beachfront condos at Lighthouse for your family vacation. We appreciate that you arrived in our area early and wanted to start your vacation by accessing the Lighthouse complex prior to the designated check-in time on Saturday. Our team was unable to provide access to the private property due to constraints imposed by the Condominium Homeowners Association for that building and property, so that is the reason we recommended the public beach access areas. Even though this was a disappo... read more
Frequently asked questions about Meyer Vacation Rentals
How is Meyer Vacation Rentals rated?
Meyer Vacation Rentals has a 1 star rating with 13 reviews.
When is Meyer Vacation Rentals open?
Meyer Vacation Rentals is closed now. It will open tomorrow at 9:00 a.m.
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