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Metro Express Service
- Heating & Air Conditioning/HVAC
- Kennedale, TX
About this business
We are the leading choice for A/C & furnace repair services for homeowners and businesses in Arlington and the greater DFW area. Here at Metro Express Service, we screen all of our technicians before they join our team. We are fully licensed and insured, and we used the latest technology for our inspection equipment.
Location details
506 North Rd, Kennedale, TX, 76060, United States
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This is to update my previous review. MES contacted us to help make things right. They finally sent someone out and worked with us until our problem was resolved. At this time, our system seems to working good. I hate that it took so long and had to go through so many people to get the problem resolved. But, they did get it resolved so at this time we are satisfied with MES.
Metro Express Service Sucks!!! on a new system they tell my wife the system needs freon and say the valve leaked it out and charge her $589 and two days later the system isn't working again and then tell me it is the coil and they up the scam anti to $1500 for labor on installing the coil a different company told I got scammed Metro Express Service is a BIG TIME CROOK!!!!
Business response:
Mr. H*******, We understand your frustration, however we did not install your new system. We had not been to your residence since 2016 and we only performed a maintenance on your Kenmore system. Our technician found your system was extremely low on freon. He performed a leak search and found it leaking on the outside unit and recharged the system. Unfortunately, after two days the system was out of freon again. When inspecting the indoor coil he found another leak in the indoor coil. It was at that time, he informed you the ... read more
If there was a zero that is what I would give them. My 78 year old mother had a unit installed by TRANE UNIT installed by MES a couple of months ago. They have been out 6 times had to put Freon in it 3 times so far. Stat set on 72, temp is house best case 77 with outside temps at 86 and cloudy. Talked to Norm manger of Mansfield? Said they would be out to fix it, several calls and no call back. Mom has health issues. No help from these crooks. Next step legal. Help.
The only positive thing I can say is the installation crew was good. We had a new condenser and coil installed in 10/2019 and in March 2020 had to replace a stuck contactor. Since then we have had 3 service calls, on 6/20, 6/29 and 7/24/20 and nothing was fixed. Warranty expires in October so it looks like we are screwed. Paid thousands of dollars for a new unit that runs constantly and won’t cool the house. We should have kept our old unit and saved thousands of dollars. We asked to speak with a supervisor and was told Norm... read more
I got my unit installed in 2018 I have gone through three evaporator coils and MES has worked with me through every problem in every situation to give the best customer satisfaction I would recommend these people to anyone and James one of their texts is awesome among others. Even though the unit was warranted MES did not charge me
Service Tech (David) was not knowledgeable regarding finding a moisture leak in our evaporation system and did not observe company advertised hygiene standards in my home during the COVID virus pandemic. The company offered to have another Tech come and recheck our system at no cost the following day. I declined.
I have had my unit since 2/11/2020 and have been very happy with the service. Great people
MES is the best. Fast, efficient and courteous. I've always gotten great service!
MES was able to come out same day and diagnose the problem. This was following another company in that did uneducated work and left the installation incomplete.
Business response:
Thank you for your great review. We look forward to serving you in the future.
Frequently asked questions about Metro Express Service
How is Metro Express Service rated?
Metro Express Service has a 4.3 star rating with 32 reviews.
When is Metro Express Service open?
Metro Express Service is open now. It is open 24/7.
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