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Metro Auto Rebuild
- Body Shops
- Seattle, WA
About this business
Metro Auto Rebuild is Seattle's premier collision repair facility. We are the only Certified Mercedes Benz Collision facility in Seattle, one of only a few BMW Factory Trained facilities, and also specialize in all other European models. Our expertise does not stop there, as we are experienced in all later model vehicles. We are also the only Lexus Certified facility in Seattle. For any and all your collision or auto body repair needs, trust the experts - Metro Auto Rebuild. Please note that we will work with all insurance c... read more
Location details
2218 Airport Way South #2, Ste 2, Seattle, WA, 98134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
IS METRO AUTO REBUILD RUNNING AN UNLICENSED "PUMP AND DUMP" USED CAR LOT? how far up does the problem go? Does Owner Douglas Fir Woods know? Metro Auto Rebuild advertises that they are experts in Mercedes and Lexus repair. I do not believe they advertise as a licensed car dealer. Last year my daughter was working as a baby sitter. She was stopped at a light when a mini van ran into the back of her. Fortunately the children were safe. I took the car to Metro Auto rebuild for an insurance assessment. Their bid was $9,000. Afte... read more
One thing they should now: they need a new receptionist. I think I've made around 15 calls to Metro and "left a message" with the receptionist for the auto specialist there... NEVER EVER get a call back. Be gone, horrid receptionist! BE GONE.
DO NOT USE THIS AUTO REBUILD!!! They took 6 weeks to replace a bumper on my CLK. Never called me even to return my phone calls. Then didn't even do a decent job, the bumper hung low on one side and returned my car to me dirty on the inside and out. And not to mention over priced, even though I didnt come out of pocket. I mean c'mon 10k to replace a bumper?!?! YOU HAVE BEEN WARNED!
BEST IN TOWN! – NOT SURE WHY ANYONE WOULD COMPLAIN ABOUT METRO. I BROUGHT MY MERCEDES C300 TO THEM AFTER BEING SIDE SWIPPED AND IT ONLY TOOK THEM 5 DAYS TO MAKE MY CAR LOOK BRAND NEW AGAIN! EVERYONE IN THE OFFICE WAS GREAT. THE OWNER EVEN GAVE ME A RIDE TO WORK WHEN I DROPPED MY CAR OFF. I HIGHLY RECOMMEND THEM TO ANYONE WITH A MERCEDES! FYI- THEY ARE ON AIRPORT WAY S NOW
If you're willing to wait over a month – If you have unlimited time, resources, and patience, then take your car to be repaired here. Their quality is generally good - although if they can find a shortcut they'll take it. But every other aspect of the experience was truly miserable. Cannot emphasize enough their total lack of communication. Multiple phone calls go unanswered - I feel sorry for the receptionist who has to tell bogus stories about people not being there or being gone for the day at 2pm. And they will blame you... read more
Do not take your car here!!!!!!!!!!! – I took my car in for repairs and there was no communication at all. No one ever called me to tell me how the repairs were going I had to call them if I wanted to know anything. Then my 8 day repair turned into a 35 day repair. So instead of driving around in my mercedes I was stuck in a rental for over a month. No one should ever take their car here. This place is a complete joke!!!!!!
Great Quality – You should really educate yourself in the autobody industry before listening to people who look down on a shop because the estimate goes up or repairs take longer than estimated. It is just that an estimate! Insurance companies arent the easiest people to deal with if you want your car repaired the right way and a lot of things are out of the body shops hands. I had my car repaired at Metro because the dealer recommended them and I couldnt be happier with the end results. It was however a very long process be... read more
DO NOT USE this body shop – i have my car repaired done there due to a car accident. the staffs there are unprofessional and almost never return follow up call. they told me there are extra damages after the initial inspection but did not take adequate pictures to justify the extra repair. DO not use them!!!!!!!!!!!!!
COMMUNICATION BREAKDOWN! – My suggestion to improve service- take a communication class! I only had to replace a mirror- and it turned out to be very frustrating! First, I take it in at 8:00 and am told it will be done by 4:00. At 4:30 I still haven't heard anything so I call and learn that the purchased mirror was broken so they needed to order another. I don't know if they intended to keep it for the week, or if they were ever going to call! They politely told me that they would call me when the parts were in. This never h... read more
Frequently asked questions about Metro Auto Rebuild
How is Metro Auto Rebuild rated?
Metro Auto Rebuild has a 4 star rating with 244 reviews.
When is Metro Auto Rebuild open?
Metro Auto Rebuild is closed now. It will open tomorrow at 8:00 a.m.
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