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MetLife Pet Insurance
- Insurance
- Jeffersonville, IN
About this business
Location details
400 Missouri Ave Suite 105, Jeffersonville, IN, 47130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 9:00 p.m. | |
| Wed | 08:00 a.m. to 9:00 p.m. | |
| Thu | 08:00 a.m. to 9:00 p.m. | |
| Fri | 08:00 a.m. to 9:00 p.m. | |
| Sat | 08:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
If I could rate a zero, I would. My rates for a 1 year old Boston went from 700 to over a grand in one year and that was WITH a discount through where I work. When I called, they refused to lower the rate, but offered lower coverage that still costed significantly more than last year. Why would you choose to stay with a company who is going to offer you less and you still pay more out of pocket? Nuts. I'll be going elsewhere.
We had MetLife Pet insurance and switched to another company. The MetLife claims process is terrible. They're super slow to review and pay claims. After paying claims they came back and said they overpaid. We called to settle and sent a check. MetLife cashed the check and still sent us to a collection company for payment. After all that MetLife sent us another bill for overpayment. Definitely would NOT recommend. Find another pet insurance company. Turns out they did the same thing to a friend of mine.
This is the absolute worst company to deal with. I’d recommend going anywhere but here. They will say your pet has a preexisting condition to avoid paying for anything. You can submit a claim appeal and even have your vet call and confirm it isn’t preexisting and they won’t do anything to correct this. The claims department seems to be incompetent and the customer service team knows nothing. Take your money elsewhere before you end up in a situation like this that I am still dealing with 6 months later. They are telling peop... read more
Horrible. I think I finally get a job that covers my dog's expensive medical needs (She can get bad allergies at times) and the first bill that comes in when she gets an ear infection they deny in full citing everything as a pre-existing condition. Save your money on this one. I am nearly 1k out of pocket because I thought I was going to be covered. Terrible experience all around. The chat was also extremely unhelpful and tried to get me to appeal in vain so they could take another payment from me while I waited for it to be... read more
If I could put less than a star I would.They are a bunch of crooks. My dog was diagnosed with hip displasia as a pup. They didn't cover anything for that, that's fine, pre existing condition. Recently, he tore his CCl in his knee. Vet ordered x rays and sedated exam. They repeatedly denied our claim citing hip displasia. These tests were not ordered because of that, they were specifically ordered for his knee. Supervisor at metlife told me because the symptoms were the same as is hip displasia, IT DIDN'T MATTER WHAT HIS DIAG... read more
Frequently asked questions about MetLife Pet Insurance
How is MetLife Pet Insurance rated?
MetLife Pet Insurance has a 3 star rating with 298 reviews.
When is MetLife Pet Insurance open?
MetLife Pet Insurance is open now. It will close at 9:00 p.m.
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