Merlin's TV

john d. 

on Dex Knows

14 years ago

Poor Service Too! I had a horrible experience with the service center too. Couldn't even give me a price of a part over the phone. Wanted paid to look for the price in the computer. Pathetic1 

Irritated Customer 

on Dex Knows

14 years ago

Poor Customer Service Called about snow build up on my dish. I was told to keep giving the snow time to melt off even though it was around freezing outside with no chance of sunshine whatsoever. They told me to call back in a couple hours and they'd gladly get it taken care of for me if the snow hadn't melted off. Called a couple hours later and was told it was too late in the day and too dangerous to get up and clean it off for me. I live in townhomes where I can't take care of the problem myself or I sure would have. Needl... read more

Not surprised 

on Dex Knows

14 years ago

Ditto.....poor service! I brought my tv in to get fixed, due to a lawsuit with sony. In the lawsuit it clearly stats pick up and delivery are covered by sony. Merlins still tried to charge me $50 for delivery. I told them I would pay the delivery charge, but I wont be back to buy another TV. They waived the charge, set a time and date it would be delivered, but kept pushing it back saying they were busy... 

Disappointed 

on Dex Knows

15 years ago

Wow I called about repair, the lady that anwsered the phone advised me of the fee to look at the tv and and that it was taken off the repair bill if the tv was repaired there. OK..... I was just needing the bulb so I asked if they could give me the part number and NO indeed they can't unless I buy the bulb from them, if not I can look it up on the internet, and hung up. So, I was going to buy the bulb from them, but now.... I will look it up. Good thing they don't advertise with my station, I would pull them. 

buyer 

on Dex Knows

15 years ago

poor customer service So I was sold on a 52" flat screen. It has problems. Luckly bought the warranty so they came on got it. They say they can't find anything wrong. So they brought it back after 3 weeks of looking at the wall. Still has the same problem. They said they would check my blue ray & bring extra cables plus a digital antanna that I paid for over the phone. They showed up with the TV & that was it!... TV is still broken...If your going to spend a couple thousand dollars I do NOT recomend this place. At this point... read more