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Mercy Behavioral Health Clinic
- Counseling & Mental Health
- Des Moines, IA
About this business
Location details
1750 48th Street, Des Moines, IA, 50310, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have consistently the worst customer service I have ever encountered. You can’t get anyone to answer your calls, and if you do get through, expect them not to call you back. It is ridiculous. If you are having heart issues, do yourself a favor and ask to get referred elsewhere. I don’t usually write reviews, but it is really bad.
Holding for 45 minutes then they come on say the office is closed. Even my pharmacist has this issue. Then call for a blood pressure medicine refill and they get it wrong. This office has went downhill very fast.
The receptionist was the rudest lady I have ever encountered at a doctors office. It was unprofessional and very unnecessary. She has no business dealing with people at all....
Every time we have to call we are on hold for an hour before anyone answers and then they say they have to get their boss to open appointments and will call back. Called again waiting 45 minutes for someone to answer and only to be told their boss hasn’t responded to them and was in a meeting so will have to call back. This was all on a referral for an appointment stat. This is not acceptable and there is no way they have that many calls coming in that they can’t answer for an hour. Horrible!!!!
Frequently asked questions about Mercy Behavioral Health Clinic
How is Mercy Behavioral Health Clinic rated?
Mercy Behavioral Health Clinic has a 2.5 star rating with 12 reviews.
When is Mercy Behavioral Health Clinic open?
Mercy Behavioral Health Clinic is closed now. It will open at 9:00 a.m.
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