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Mercedes-Benz of Stevens Creek
- Car Dealers
- San Jose, CA
About this business
Location details
4500 Stevens Creek Blvd, San Jose, CA, 95129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
I would leave 0 stars. The people here are the most unhelpful, rude, and unprofessional people ever. They make excuses to not talk or solve your problems. I want everyone to know that you ARE ENTITLED TO CANCEL ANY WARRANTY, ANY GAP CONTRACT BEFORE THE THIRTY DAYS. They try to tell you that you cannot before the thirty days but that is A LIE. You are entitled to also get your refund on the warranty and don’t let them tell you that you have to wait for 8-12 weeks. They told me this. Then when the 12 weeks were up I reached ou... read more
I would leave 0 stars. The people here are the most unhelpful, rude, and unprofessional people ever. They make excuses to not talk or solve your problems. I want everyone to know that you ARE ENTITLED TO CANCEL ANY WARRANTY, ANY GAP CONTRACT BEFORE THE THIRTY DAYS. They try to tell you that you cannot before the thirty days but that is A LIE. You are entitled to also get your refund on the warranty and don’t let them tell you that you have to wait for 8-12 weeks. They told me this. Then when the 12 weeks were up I reached ou... read more
Terrible Experience! Every Single Salesperson, Staff Member and Manager only cares about their next Sale! Theres no concern about Customer Satisfaction or the quality of service they provide you anymore! Maybe at one time they offered you the support you deserved and paid for but not anymore! If you want a great vehicle that will last and honest people who will understand your needs this definitely is not the right place to go! We have bought many here in the past but the last few have been horrible and overpriced! Our daugh... read more
Purchased used 2020 Mercedes GLE350 from ***** ******** and was helpful during transaction. Took car home and after just over 300 miles I got a check engine light on with misfire. Talked to ***** and he directed me to service to have them look at car and see what's going on, expecting they would try to make it right. I had car towed into dealership and was advised it had a misfire and needed new coils and plugs at a cost of over $1400. After getting this large repair estimate I reach out to ***** to get some assistance since... read more
They damaged my C300 front end CV joint shaft trying to replace a seal and they tried to make me pay 2500 dollars to fix their negligence in assembly. I had my vehicle towed to a more reputable Auto repair shop and they verified that the seal and CV shaft that Mercedes of Gilbert was replaced was forced and damaged by The ***********************. I would not recommend doing business with Mercedes Benz of Gilbert. Terrible experiance will never go back.
Turned my car in for service and it was there for 2 weeks. When I got it back my windshield was cracked..they won't take care of it worse customer service ever!!!
recently purchased a GLC from Mercedes-Benz of Rocklin, and the experience has been extremely frustrating and dishonest. After driving off the lot, I quickly discovered that the entire passenger side A/C wasnt working. This issue was never disclosed or tested before the sale. When I contacted them, they admitted the problem and took the car in for service leaving me with a rental.I was also promised a $1,000 check as part of my trade-in deal, but I just found out from the loan company that the dealership never intended to gi... read more
Shocked to see BBB grade. Received great service at this location. Timely updates, friendly staff and clean establishment. Special thanks to ****** in service who followed up with calls after every text update while my car was there.
I recently purchased a vehicle from you, and unfortunately, my experience has been very disappointing. Just 2.5 weeks after taking the care home, I noticed several issues that required repairs. My check engine light came on, the air stopped working and I am receiving a steering wheel error, as well as needing an oil change. I haven't even made my first payment on the car. I expected a reliable vehicle, especially after being assured everything had been thoroughly inspected. My trade in was certainly scrutinized (lowered from... read more
Frequently asked questions about Mercedes-Benz of Stevens Creek
How is Mercedes-Benz of Stevens Creek rated?
Mercedes-Benz of Stevens Creek has a 1 star rating with 7 reviews.
When is Mercedes-Benz of Stevens Creek open?
Mercedes-Benz of Stevens Creek is open now. It will close at 9:00 p.m.
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