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Mercedes-Benz of Stevens Creek
- Car Dealers
- San Jose, CA
About this business
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium used cars for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroo... read more
Location details
4500 Stevens Creek Blvd, San Jose, CA, 95129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
I purchased a Mercedes GLC 300 from Stevens Creek Mercedes and the experience has been awful from start to finish.They promised to fix the cosmetic damage on the vehiclebarely did anything. Then I was charged $280 for a steering column connector that should have been addressed before they sold me the car.Even worse, I found out the under panels were missing entirely. When I asked for them to be replaced, I was told by a manager that it didnt matter. Yet their own service department said the panels are essential for protectin... read more
Disappointing Experience with ***** *** at ****** Creek DealershipOur recent visit to the ****** Creek ************* dealership was disappointing due to our interaction with ***** ***. Her unprofessional behavior and lack of customer-focused service left us frustrated and determined not to do business with this dealership.***** displayed impatience during the pre-test drive setup. As first-time ************* customers, we expected guidance and a welcoming approach, but her rushed, verbal-only instructions left us confused an... read more
Worst experience in leasing an EQE from this Mecedes Benz dealer in the past 20 years. A very irresponsible company which is hard to be linked with such a brand called Mecedes Benz which is supposed to impress people by its product quality and after sale/lease services. We tried to lease an *** through its broker via an online advertisement from this company in May 2024. With numerous calls, emails and document exchanges, we finally completed the lease transaction in June. The car was not delivered to us until June 28, 2024 ... read more
During my appointment, I noticed that my Diptyque diffuser, which was installed at the rear seat AC, was missing. Additionally, I also noticed that my polishing cloth was missing, while everything else was still present.Apart from the lost valuables, I was dissatisfied with the overall service quality. I understand that the service team is very busy, but I found it unprofessional that the backup staff was unable to follow up or provide answers while my service manager was out of the office. As a result, I had to make phone c... read more
Hi All - I have purchased the car e300 certified on March 20th 2022 from Mercedes- Benz Steven Creek . I have being following and also wrote on the contract there is scratch on the rear bumper , which the general manager agreed to fix , i also mentioned i can get the car later but the wanted me to sign the paper , and take the car and bring it later . Now i am trying to call them they are not responding. the were not negotiating price of the car and Nikhil ***** was sales person , experience was horrible . I have purchased t... read more
This might be one of the worst dealerships in the country!!! I emailed about a car twice with no response. I then went not the dealer and asked about the car and the lady there at the front deck waited for me to ask her for someone to help me when I'm standing right in front of her. Then she passes ** Bill who is clueless and doesn't know what I'm looking for. I said look I want to see this car you have I'm paying cash so let's make it happen. He goes and looks and then ask someone about the car who told Bill the car just ca... read more
Awful dealership. Not only did they retain my money for over three years. They claimed to not be able to contact me to return it. However, my address is the same as the one on their records associated with the retained money, and they had no problem sending me bills. They will also ignore you unless you threaten to escalate.
Frequently asked questions about Mercedes-Benz of Stevens Creek
How is Mercedes-Benz of Stevens Creek rated?
Mercedes-Benz of Stevens Creek has a 1 star rating with 7 reviews.
When is Mercedes-Benz of Stevens Creek open?
Mercedes-Benz of Stevens Creek is open now. It will close at 9:00 p.m.
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