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Mercedes-Benz of Peoria
- Car Dealers
- Peoria, IL
About this business
Location details
2322 W Van Winkle Way, Peoria, IL, 61615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Today we visited several dealerships in the Peoria area to test drive vehicles. We currently own a Mercedes. We drove our Mercedes to your dealership and spent 10-15 minutes driving around the lot, stopping, getting out and walking around to look at various new and used Mercedes. NO ONE came out to see if we needed help or if we had questions. I was shocked that at a dealership for luxury cars that no sales person came out of the building to help the customers already driving a Mercedes! Completely inexcusable.
Updated review, as I have seen a huge change recently. Now they are communicating frequently, and even sending videos of findings. I have had several excellent experiences with their service department lately.
Our check engine light came on so we called for service. No one answered. Left a message at 10am on a Friday and no one called back. Sent a text from their website- no response. Service hours say 7 am on Saturday—took the car in to see if they could check it but no one was there. Called again and still no answer. It’s a ridiculous level of service for premium vehicles.
Updating this review, as I have seen a huge change recently. Now they are communicating frequently, and even sending videos of findings. I had a terrible experience with Autohaus Audi and really wanted Mercedes to be better. Unfortunately, I had some of the same problems with them. I had to constantly chase them down for status updates when they had my car for a week. Now I have other issues to discuss, and they never answer the phone and never return voicemails or messages.
I had a terrible experience with Autohaus Audi and really wanted Mercedes to be better. Unfortunately, I had some of the same problems with them. I had to constantly chase them down for status updates when they had my car for a week. Now I have other issues to discuss, and they never answer the phone and never return voicemails or messages.
Frequently asked questions about Mercedes-Benz of Peoria
How is Mercedes-Benz of Peoria rated?
Mercedes-Benz of Peoria has a 4.7 star rating with 218 reviews.
When is Mercedes-Benz of Peoria open?
Mercedes-Benz of Peoria is closed now. It will open at 9:00 a.m.
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