MERCEDES BENZ OF GILBERT

Art A 

on BBB

a year ago

This MB dealer has inconsiderate staff and incompetent mechanics. I'll never go back to this dealer for car service and purchase of parts for my MB car. 

Bill Y 

on BBB

a year ago

Terrible car quality control and horrible service from Mercedes Benz of Gilbert, ******* 1)I bought one certified preowned 2022 GLC there. *** car was broken on the way home due to overheated coolant (low level). I called the salesperson on 5/1 and she asked me to call roadside assistance by myself and then hung up on me. And nobody from Gilbert said a single word sorry to me and Actually even nobody followed it up with me after that.2) service center inspection result: the coolant cap was completely off the coolant reservoi... read more

Long N 

on BBB

a year ago

Mercedes Benz of Gilbert dealer in ******* is a scam company. *********** $1000 on 7/10/2022 for traded and bought a used car at that dealer, but my wife didnt like it because the 2022 ******** **** A220 is a vehicle without front seat power The salesman **** told **, you will have your refund on 3 days. We waited but we never have money back. I texted, and called **** (salesman) many time; he said, so sorry, you would have the refund soon but that dealer never refund my deposit. What will we would say Mercedes Benz of Gilbe... read more

Mohammed A 

on BBB

2 years ago

I did purchase a new vehicle from this dealership and I traded in my old car, They said that they will email my the paperwork but they did not. I did go to the dealership after 10 days and they printed the copy however there was 1000$ different, When I asked why you told me different, They said there is no prove so please check the paperwork and make sure the amount is correct. On the other hand they told me that I will be charged 40$ per month for service and gap insurance and that was a wrong as well. I been charged 4600$ ... read more

Craig K 

on BBB

2 years ago

My vehicle was stolen from the dealer on 12/15/2022 while in for service. All the. Dealer cared about was the loaner car being returned, not about my car. The police were notified and a report filed. Dealer negligence caused my vehicle to be stolen while under their care. Avoid this dealership if you expect customer service! 

Jeff S 

on BBB

2 years ago

Avoid this dealer at all costs. We've had multiple issues with Mercedes Benz of Gilbert. The first occurred when we purchased *** from them a few years ago. As we negotiated the deal with them, they left out certain fees and add-ons that were only visible once we got to the point of signing documents. Additionally, they had mistakes in the financials, to their benefit, that I identified before signing. In retrospect, we should have walked away from the deal.We later considered trading up in vehicles, clearly we didn't learn ... read more

Anthony M 

on BBB

2 years ago

WARNING. Do not trust these people with your Social Security number and other Financial information.I was looking to buy out state Vehicle and I had my bank to do the credit app but they Convince me 101% they could beat my current rate that I was getting. I provide them with my Financial information and they came back 1.5% higher than my credit union i was Originally going for.1.5% HIGER ON A 800+ credit score.???They Miss lead me to get my Information and ran NOT ONCE BUT multi times hard inquiry on my credit so they can lo... read more

Trent C 

on BBB

2 years ago

STAY FAR AWAY!!!! Mercedes-Benz of Gilbert Service - no respect for customers, dangerous workmanship quality, no professionalism, and significantly disrupted my work, life, and pocketbook this week. I had my vehicle repaired by Mercedes-Benz of Gilbert and picked up on June 14, 2022. I noticed days later extreme vibration started to occur on the vehicle, coming from the rear of the vehicle. I reached out to Mercedes-Benz of Gilbert service department to inform them of the issue, and they responded with saying its because I d... read more

Rick D. 

on BBB

3 years ago

I was looking to Purchase a $75,000 Mercedes ******** van, and pay $20,000 over ***** **** **** value for the ********, I needed it for work. I spoke with Virgil who said I need to put a deposit down or the van wouldn’t be available. I put $1000 deposit down and submitted my info for the loan. They came back with a 7% loan agreement when my credit score was over ***. Virgil told me he would refund the deposit and he would do a one time refund for me. I put the deposit down on 10/12/21 and it’s now 11/21/21 and my last few te... read more