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Mercedes-Benz of El Dorado Hills
- Car Dealers
- El Dorado Hills, CA
About this business
Location details
1000 Mercedes Ln, El Dorado Hills, CA, 95762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
My experience with this dealership was not good. The salesperson named Will (Won Lee) was absolutely clueless and unprofessional. And frankly uninterested in helping a Black person with purchasing a vehicle. I made several attempts to contact "Will", there was no response and no real sense of service to the customer. If you are in the market for a new Mercedes Benz, DO NOT BUY IT FROM THIS LOCATION.
Thank you for having wonderful dealership. Your service department is full of experienced hones employees, especially Mr. David Northcutt his knowledge of Sprinter Vans is amazing. The service department - Mrs. Juliett Watkins immediately attended to my needs and assured me that I would be able to continue with my visit to Birmingham Bowl. Mr. Deon Grant made sure that at all times I was taken care by shuttling me back-and-forth from my hotel during the two days that it took to fix my van. I cannot express the gratitude t... read more
tay Away from Mercedes Benz of Sugarland if You are African American unless you want to be spend money and be insulted and treated like a second-class citizen! They discriminate at this establishment on multiple levels. I am so upset this evening after being treated so disrespectfully for quite a while but tonight from the service representative Steven Ho to the service manager Brian Ron who threatened to take all the parts out of my car that had been placed. Let me first say I have been a customer at this establishment sinc... read more
My GF purchased a CPO from another MB Dealer here in Houston 18 months ago. We started using the Sewell Store simply because the location was more convenient. We have had the vehicle in twice for Service and had been extremely satisfied with both experiences. Our contact has been Chris Alvarez and we couldn't be happier with the level of service he has provided . From his friendly demeanor and attention to detail to his communication skills that always keep us well informed, Chris is the consummate Professional. Thanks to h... read more
My GF purchased a CPO from another MB Dealer here in Houston 18 months ago. We started using the Sewell Store simply because the location was more convenient. We have had the vehicle in twice for Service and had been extremely satisfied with both experiences. Our contact has been Chris Alvarez and we couldn't be happier with the level of service he has provided . From his friendly demeanor and attention to detail to his communication skills that always keep us well informed, Chris is the consummate Professional. Thanks to h... read more
This is the worst service or lack of service I have ever experienced. Mercedes is a great brand but unfortunately poorly represented at Mercedes-Benz of Arlington. Benz probably need to take a page out of Elon Musk book and fire the whole management team. As much as we pay for the vehicles and their maintenance you would expect a great customer service, but at Mercedes-Benz of Arlington, they don’t care or value their customers. I called them at the beginning of December and scheduled an appointment for service. M”Keya sched... read more
If I could give zero stars I absolutely would!!!! Tomorrow makes two months that they've had my truck for repairs. They've cited everything from the insurance company taking their time, to parts not getting delivered as the reason for delays. Today we were told that it wouldn't be until the "top of the year" that we should expect to get the car back.....October 14th until the top of the year?????? I spoke to the "General Manager" and his reply was for me to call Germany and tell them to make their assembly line go faster. Th... read more
If I could give zero stars I absolutely would!!!! Tomorrow makes two months that they've had my truck for repairs. They've cited everything from the insurance company taking their time, to parts not getting delivered as the reason for delays. Today we were told that it wouldn't be until the "top of the year" that we should expect to get the car back.....October 14th until the top of the year?????? I spoke to the "General Manager" and his reply was for me to call Germany and tell them to make their assembly line go faster. Th... read more
I dropped my car off for scheduled warranty service on 10/31. This appointment has been made a few weeks earlier. The car wasn't ready for pick up the following week before I had to travel out of the country, which is why I made the appointment for 10/31, providing several days for completion in the worst case scenario so that I could get the car in storage before my trip and bad winter weather. Emma confided in me that it had NOT even been in to a technician by 11/7, which was the last day I could pick it up before I was... read more
Frequently asked questions about Mercedes-Benz of El Dorado Hills
How is Mercedes-Benz of El Dorado Hills rated?
Mercedes-Benz of El Dorado Hills has a 4.4 star rating with 1,633 reviews.
When is Mercedes-Benz of El Dorado Hills open?
Mercedes-Benz of El Dorado Hills is closed now. It will open at 9:00 a.m.
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