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Mercedes-Benz of El Dorado Hills
- Car Dealers
- El Dorado Hills, CA
About this business
Location details
1000 Mercedes Ln, El Dorado Hills, CA, 95762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Let's see what corporate does when they sell you a LEMON IN CHERRY HILL NJ. And I paid cash up front My 3RD Benz. All the pictures in the dealership are of the EAGLES players. Guess I am too poor to be taken care of. They advertise we are the EAGLES CAR DEALERSHIP. Unless you have their money, you will be treated like me POOR STREET GIRL. No worries I will sue, get all my money back and get another car NOT A BENZ BC I AM POOR.
I n April 2025 I purchased a 2025 GLB with 10 miles. The car broke down May 21, 2025. Had to be towed to them. Today is May 23 and NOONE HAS CONTACTED ME ABOUT A LOANER OR WHAT THE ISSUE IS. They told me they have NOT even looked at the car to see what the issue is after 72 hours of it being towed to their dealership. Four texts from them stating we are working on it but we have NOT looked at your car. Its A LEMOM CLEARLY. Litigation.
Let me start by saying that I plan on getting rid of my vehicle this year because the service at Cherry Hill Mercedes is so bad. I do not recall a service appointment that was less than a 2 hour wait and that’s with appointments. My recent oil change wait was over 2 hours.. Minutes after leaving I notice a leak from my windshield washer fluid (there was no leak when I arrived at the dealer). I was told to come back in a couple of days and they would fix it. I arrived when they first opened the doors and was told it would ... read more
Do Not buy a car from Sugar Land Mercedes. I bought an SL convertible with extremely low mileage and it is certified and still has its new car warranty. As I was driving back to DFW, check engine light came on and service due over 365 days… an hour after I left. The Sales Manager stated when I called “ it’s certified get it fixed yourself “.After getting Mercedes involved, and having another Mercedes dealership lookat it. The car had never been serviced or updated but it was sold to me as certified. The Mercedes dealers... read more
I want to thank Diana Sampson for her excellent service etiquette and professionalism. Diana and those outstanding mechanics take care of my vehicle each and every time I bring it in for service. I've had my Mercedes-Benz since 2015, and Diana, those great mechanics, and all the other staff members always do an outstanding job! Diana makes you feel at home and relaxed and goes out of her way to provide excellent support and service to you and your vehicle. I trust Diana, Mercedes-Benz, the mechanics, and all the staff to tak... read more
Been a long time customer of this dealership but not any more. Their service department is a joke! Made an appt for 2 camera issues and they didn’t touch the auto for 3 days. . No updates from the service advisor . I had to call for updates. In January i took it in for service and not all issues were not addressed. Wrote a Mercedes review and no one contacted me. Emailed the service manager and never received a response. When I picked up my auto on this latest appt the service advisor was rather rude and wished me a good da... read more
$2100.00 for "B" service for 2020 E350? Really? Yes, it happened to me.
SAFETY and Customer Service is NOT a concern of Wappingers Falls Mercedes. If you think by buying the Service Plan you would be driving a safe vehicle, think again! All (4) tires needed replacing, and 2) of the tires had steel fibers sticking out! The Service Advisor told my wife the tires were “good” and sent her down the road! A few miles later we were traveling on the LI Expressway and had a blowout in the center lane! The Service Plan is NOT Refundable so you are stuck with the unsafe service you paid for. You are also ... read more
Dawn provided excellent service. Questions were answered very clearly and was especially helpful in explaining service that would be completed.
Frequently asked questions about Mercedes-Benz of El Dorado Hills
How is Mercedes-Benz of El Dorado Hills rated?
Mercedes-Benz of El Dorado Hills has a 4.4 star rating with 1,633 reviews.
When is Mercedes-Benz of El Dorado Hills open?
Mercedes-Benz of El Dorado Hills is closed now. It will open at 9:00 a.m.
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