Mercedes-Benz of Des Moines Parts Center

Aaron B. 

on Birdeye

2 days ago

Deceptive Sales, False Advertising, and Zero Accountability – Mercedes-Benz of Walnut Creek I purchased what was represented as a Certified Pre-Owned Mercedes-Benz from this dealership in July 2025, and it’s been nothing short of a nightmare. From day one, the advertising was deceptive — photos conveniently hid missing window tint and a peeling steering wheel, issues that were never disclosed. When I asked about service history, I was told the car had recently undergone full Mercedes service, and the Carfax “just hadn’t up... read more

Scott Z. 

on Birdeye

5 days ago

Worst experience ever!! Told sales person Dusty on Tuesday evening "I WANT IT" referencing a pre-owned vehicle. He asked me for my Driver license and proof of insurance which provided. Dusty said the manager approved me buying it form out of state BUT Dusty did in fact say "I would rather sell it to someone local" . I let that go as I really wanted this car. At 8:19 yesterday morning. he said "I'm gonna get everything together". Asked for my Driver license and proof of insurance. Told him I am a cash buyer and would be hap... read more

Scott Z. 

on Birdeye

5 days ago

Worst experience ever!! Told sales person Dusty on Tuesday evening "I WANT IT" referencing a pre-owned vehicle. He asked me for my Driver license and proof of insurance which provided. Dusty said the manager approved me buying it form out of state BUT Dusty did in fact say "I would rather sell it to someone local" . I let that go as I really wanted this car. At 8:19 yesterday morning. he said "I'm gonna get everything together". Asked for my Driver license and proof of insurance. Told him i am a cash buyer and would be hap... read more

RAYMOND L. 

on Birdeye

a week ago

I recently brought my Mercedes-Benz E 500 4MATIC to Chesterfield Mercedes for repairs and servicing, and the entire experience was outstanding. From the moment I dropped off my vehicle, my personal service advisor, DEANN, kept me updated on the progress of the work being performed. The certified technician completed a very thorough assessment, providing both a video walk-around and a clear verbal explanation of the repairs that were needed. This was extremely helpful, as I could see exactly what was being recommended and w... read more

GA K. 

on Birdeye

a week ago

Mercedes of Denver and Sonic Automotive are the worst of the worst. They don’t do what they say, their word means nothing, and the service is horrific, largely due to their incompetent GM. Avoid at all costs 

Dani 

on Birdeye

2 weeks ago

Tony Deerman is awesome. He answered his calling to help others find what they need / want to drive. I gave him a challenge that I didn't think was possible. Sure enough, he found exactly what I was looking for at the price I was willing to pay. Excellent service all the way around. I would recommend him any day of the week. Thanks, again, Tony! 

Judith A. 

on Birdeye

2 weeks ago

Parker McKinney is my Service Manager at Park Place Plano and is the best Advisor I have ever had. Excellent customer service for his clients is a priority for Parker. He has consistent follow through to completion when servicing my car. He earns 5 stars!! Judy Alekna 

Buster 

on Birdeye

3 weeks ago

I have gone here only about 3-4 times and worked with 2 different service people, and each time I call or come in to get my car serviced I get such attitude. They are short, rude, and arrogant. I don't understand why...I mean they work for Mercedes, they don't own the company. It's odd that they get ruder if you tell them you've gone elsewhere to have your car repaired as if we OWE them our car repair.  

manooch p. 

on Birdeye

a month ago

Stay away from this dealership! I just purchased a car from Eldorado Hills Mercedes, and their salesman Shane Sweet advertised it as a Certified Pre-Owned. After I signed and paid, I discovered the CPO had already expired. When I tried contacting Shane and the finance manager, Yusuf Stewart, they completely ignored my calls, emails, and texts. This is shocking and disappointing from an authorized Mercedes-Benz dealer. I will be reporting them to Mercedes-Benz USA, the BBB, and any other appropriate agencies.