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Mercedes-Benz of Birmingham
- Used Car Dealers
- Hoover, AL
About this business
Location details
1800 Montgomery Hwy, Hoover, AL, 35244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I've been a loyal Fletcher Jones customer for over a decade, bringing in every new Mercedes I've purchased for their complimentary car washes. On October 7, 2025, I stopped by for my usual wash -- but was shocked by how rudely I was treated. An employee named Sebastian flat-out refused to wash my car, saying I had scheduled the wash for my other Mercedes. I tried to explain that both cars are mine and nearly identical, but he was dismissive and disrespectful. I called the manager, who said he would "investigate and get back... read more
Deceptive Sales, False Advertising, and Zero Accountability – Mercedes-Benz of Walnut Creek I purchased what was represented as a Certified Pre-Owned Mercedes-Benz from this dealership in July 2025, and it’s been nothing short of a nightmare. From day one, the advertising was deceptive — photos conveniently hid missing window tint and a peeling steering wheel, issues that were never disclosed. When I asked about service history, I was told the car had recently undergone full Mercedes service, and the Carfax “just hadn’t up... read more
Worst experience ever!! Told sales person Dusty on Tuesday evening "I WANT IT" referencing a pre-owned vehicle. He asked me for my Driver license and proof of insurance which provided. Dusty said the manager approved me buying it form out of state BUT Dusty did in fact say "I would rather sell it to someone local" . I let that go as I really wanted this car. At 8:19 yesterday morning. he said "I'm gonna get everything together". Asked for my Driver license and proof of insurance. Told him I am a cash buyer and would be hap... read more
Worst experience ever!! Told sales person Dusty on Tuesday evening "I WANT IT" referencing a pre-owned vehicle. He asked me for my Driver license and proof of insurance which provided. Dusty said the manager approved me buying it form out of state BUT Dusty did in fact say "I would rather sell it to someone local" . I let that go as I really wanted this car. At 8:19 yesterday morning. he said "I'm gonna get everything together". Asked for my Driver license and proof of insurance. Told him i am a cash buyer and would be hap... read more
I recently brought my Mercedes-Benz E 500 4MATIC to Chesterfield Mercedes for repairs and servicing, and the entire experience was outstanding. From the moment I dropped off my vehicle, my personal service advisor, DEANN, kept me updated on the progress of the work being performed. The certified technician completed a very thorough assessment, providing both a video walk-around and a clear verbal explanation of the repairs that were needed. This was extremely helpful, as I could see exactly what was being recommended and w... read more
Mercedes of Denver and Sonic Automotive are the worst of the worst. They don’t do what they say, their word means nothing, and the service is horrific, largely due to their incompetent GM. Avoid at all costs
Tony Deerman is awesome. He answered his calling to help others find what they need / want to drive. I gave him a challenge that I didn't think was possible. Sure enough, he found exactly what I was looking for at the price I was willing to pay. Excellent service all the way around. I would recommend him any day of the week. Thanks, again, Tony!
Parker McKinney is my Service Manager at Park Place Plano and is the best Advisor I have ever had. Excellent customer service for his clients is a priority for Parker. He has consistent follow through to completion when servicing my car. He earns 5 stars!! Judy Alekna
I have gone here only about 3-4 times and worked with 2 different service people, and each time I call or come in to get my car serviced I get such attitude. They are short, rude, and arrogant. I don't understand why...I mean they work for Mercedes, they don't own the company. It's odd that they get ruder if you tell them you've gone elsewhere to have your car repaired as if we OWE them our car repair.
Frequently asked questions about Mercedes-Benz of Birmingham
How is Mercedes-Benz of Birmingham rated?
Mercedes-Benz of Birmingham has a 4.6 star rating with 994 reviews.
When is Mercedes-Benz of Birmingham open?
Mercedes-Benz of Birmingham is open now. It will close at 6:00 p.m.
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