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Mercedes-Benz Downtown Toronto
- Car Dealers
- Toronto, ON
About this business
Location details
761 Dundas St E, Toronto, ON, M5A 4N5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had an excellent experience at the downtown Mercedes-Benz parts department. Mr. Joshua provided outstanding customer service and was very knowledgeable about the parts I needed. He took the time to address my concerns, explained everything clearly, and ensured I received the correct parts for my vehicle. Appreciated it! Truly one of the best service experiences I’ve had.
Very bad experience with parts department i was looking for lock key the asian guy told me I should bring my car if I want the key I told him the car is not drivable therefore I cannot bring it. Went in with bolts and broken rim lock key the following morning, and again I was told that due to "security pursposes" if I want a new key I HAVE TO bring in my car. We usually go to the Mercedes Benz dealership on Markham and Kennedy but went with this location as it was closer and convenient at the time. After being treated very p... read more
Extremely rude and unprofessional experience. We waited 25 minutes just to be acknowledged. When someone finally spoke to us, instead of having a proper conversation, we were immediately shut down. After sharing our $800–$850 budget, we were told a C300 at $1,000/month was “out of our budget” and not even worth test-driving. No discussion, no alternatives, no respect — just a dismissive and insulting attitude. If this is how Mercedes-Benz Downtown treats potential customers, I’d recommend taking your business elsewhere.
I had a very disappointing and uncomfortable experience at Mercedes-Benz Downtown Toronto. My boyfriend booked an oil change for his Mercedes-Benz G63 by phone, provided the VIN, and was clearly quoted around $350. I brought the car in for the appointment on his behalf, expecting that quoted price to be honored. As soon as I arrived, the quote was dismissed without explanation. The service advisor crossed out the price and told me an oil change alone would cost over $500, then pressured me to choose between “Service A” and “... read more
No one picks up the phone, been there in person I was ignored on multiple occasions. Go anywhere else. I’m still waiting to get called back and get my vehicle. I’m surprised Mercedes will allow a store like this to operate.
Frequently asked questions about Mercedes-Benz Downtown Toronto
How is Mercedes-Benz Downtown Toronto rated?
Mercedes-Benz Downtown Toronto has a 4.1 star rating with 1,172 reviews.
When is Mercedes-Benz Downtown Toronto open?
Mercedes-Benz Downtown Toronto is closed now. It will open tomorrow at 9:00 a.m.
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