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Member Services
- Healthcare
- Roseville, CA
About this business
Location details
1600 Eureka Rd building a, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 09:00 a.m. to 4:30 p.m. | |
| Wed | 09:00 a.m. to 4:30 p.m. | |
| Thu | 09:00 a.m. to 4:30 p.m. | |
| Fri | 09:00 a.m. to 4:30 p.m. | |
| Sat | 09:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
Last week I called Member Services and after a male answered the phone, I greeted him and stated my name and Kaiser number. Before I could finish all the digits of the number he interrupted and yelled at me he didn’t need that information. He only needed the reason for my call. This was just one of the three extremely rude Kaiser staff members I talked with last week.
Screen your calls. You never know when s phone call os going to turn into a "phone appointmenr" and you WILL be changed. Absolutely ridiculous.
Literally can't get in touch with anyone. Endless redirects.
Edit: I called today because I really didn't want to deal with another prescription bottle for a nonexistent person. They fixed my name in 10 minutes. Changing my review from 1 star to 3stars because it seems to be random if you get someone competent or not. Member services will not change my incorrect "name" on my profile to my LEGAL NAME due to an error my insurance made, even though my name has been successfully changed with my insurance. Member services keeps telling me to call my insurance every time I call them to fix ... read more
I've been a patient Kaiser Permanente in Roseville, CA for 29 years. I've been to the ER for kidney stones, broken back, heart issues, you name it. I've always had a pleasant experience (as much as you can have in an ER). My last visit was in June 2024, I was there for 26hrs (battery of tests for my heart) and it was the best ER experience I've ever had (Morse Rd in Sacramento). My doctor is great, listens to me, and takes care of my medical needs. I can only assume that the negative reviews are from Karens. I'm not easy to ... read more
Frequently asked questions about Member Services
How is Member Services rated?
Member Services has a 2.6 star rating with 13 reviews.
When is Member Services open?
Member Services is closed now. It will open at 9:00 a.m.
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