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Tórré Nathèè on Facebook
a year ago
01/12/2021, 01:08 AM
I have been waiting on medication to be delivered since December 31st. I've called several times and have been told lies time after time. I've been on hold for thirty minutes waiting to speak with a supervisor or manager! Terrible customer service! I'm calling my health insurance and the BBB. Don't play with peoples lives.
Business Response:
Hi Torre - We are so sorry for the unfortunate experience you have had with the service. Is there a number we could reach you at to help you get access to your medication as soon as possible? You could send us a direct message with your contact information.
Taylor Burns on Facebook
a year ago
01/11/2021, 00:40 AM
The most inconvenient prescription service I’ve ever used. Communication is embarrassing and reps are not helpful. Over it.
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Kristine Kukich Gilbert on Facebook
2 years ago
11/23/2020, 10:52 AM
Medly Pharmacy quoted me an amount for a perscription as a flat fee (with use of a drug manufactuer's coupon) and charged my credit card $75. They then charged my insurance company over $500 for that same drug twice. This $1000 came out of my HSA that had been planned for other medical expenses this year. When I contacted Medly, I had 2 phone conversations and countless emails where they insisted they only charged me the $75 total. I asked for a complete accounting to be sent to me and they never sent it. Now I am chasing them for an explanation of the charges. Disappointing customer service, unethical practices. What a shame.
Rachel Stutzman on Facebook
2 years ago
11/12/2020, 05:35 AM
Super disappointed in Medly. I chose them for a recurring prescription because they assured me they could mail my Rx anywhere in the country, as I knew I’d be moving. They mailed it once, then the next month told me they’d mail it again. The very next day (today) they told me they are not allowed to mail it and I’ll have to fill it elsewhere. I moved across the country from PA to OR and the last thing I want to be doing is figuring out a new pharmacy right now. Overall their communication is spotty at best. They promote texting, but my texts rarely received responses. I when I finally called, I waited on hold for 1 hr 5 minutes yesterday. Would not recommend. Go with a local pharmacy. Many deliver now.
Siací Ross on Facebook
2 years ago
08/06/2020, 06:15 AM
No less than three different drivers showed up without masks. One pulled his shirt over his face, so he knew he was supposed to wear one. Don’t tell me I am wrong, my building has active security cameras.
Medly better get in this before one if their drivers infects clients, and they become the next Typhoid Mary.
Siací Ross on Facebook
2 years ago
08/06/2020, 01:33 AM
No less than three different drivers showed up without masks. One pulled his shirt over his face, so he knew he was supposed to wear one. Don’t tell me I am wrong, my building has active security cameras.
Medly better get on this before one if their drivers infects clients, and they become the next Typhoid Mary.
Carol Kelly Raup on Facebook
2 years ago
04/23/2020, 02:31 AM
Reliable, efficient, informative, accommodating, and friendly
Nancy E George Lutz on Facebook
2 years ago
04/22/2020, 07:29 AM
You were excellent. Service, price, drove all the way out to end of Nassau, your driver was dressed accordingly for the virus and had credentials clearly displayed.
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