Medical Service Company

Cynthia B 

on BBB

10 months ago

Everytime an order is placed with this company it takes months to receive and they have a different excuse whenever you call. Also, they put you on hold and when their system disconnects you have to start over. Everytime I call they tell me my order is due to shipped and weeks later still no order. I am going to talk to my physician to see if I can go back to the supplier I was using previously. 

Kendra P 

on BBB

a year ago

Horrible sent bill for a deceased person who never received any supply’s from their company and claimed they supplied her with a ventilator, nebulizer, meds etc . Never ever received anything from them. Said the call was being recorded when my dad spoke to them he said good I hope it is this is fraud. Said he’d never get another bill from them but the thing is how many people pay for all this stuff not knowing their deceased loved one didn’t get these items. Most people see a medical bill and pay it . Keep a watch out on eve... read more

Stephanie S 

on BBB

a year ago

MSC is a very deceitful and disrespectful company. From day one I have been lied to and treated so poorly they put me in tears. I was told to make an appointment for a “fitting” of my equipment and then told they would not allow me to try on anything. I was called and told that my insurance company would pay for supply replenishment and then was billed for over $140. I found out that the first mask I paid $80 for was billed to my insurance for $350. You can never get anyone to call you back when you have a complaint and no o... read more

Heather M 

on BBB

a year ago

I am not sure how this company stays in business. I would give zero stars if I could. Hold times are horrendous. When you do get to a live person, they transfer you to a voice mail and no one ever calls back. They don’t even understand insurance. We have been trying for 7 weeks now to get my husbands CPAP. They have been given insurance which is BCBS and insist we have Anthem are they are not in network. I work in insurance and have the provider directory showing them in network. I have asked them to call the provider servic... read more

Elizabeth K 

on BBB

a year ago

They deserve 0 stars. It takes them weeks to get your equipment to you. They hide behind "We are working to get all the paperwork" for weeks, and can't tell you when they will be able to dispense your equipment. They send packages that have been opened and different quantities than what was ordered. I have never dealt with a worse medical supply company, and I can't believe this place stays in business. 

Geno S 

on BBB

a year ago

If I could give this company 0 stars, I would most definitely do so! Their customer service is awful and uncaring! They do not treat the patient with care and concern but rather as a number. They do not have understanding and do not help a patient resolve their medical issues, but rather create new issues to worry about and deal with when it comes to getting replacement supplies for your medical equipment. They promised to send me new filters for my CPAP machine and never sent them and when you call them about getting it res... read more

TERRI G 

on BBB

a year ago

Terrible company. My doctor sent in a prescription for CPAP supplies in late July. It is now late October and I still have not received my CPAP supplies. Finally had my doctor send a prescription to another company so that I could get my supplies. Every time I called Medical Service Company about my supplies I was told they would be sent right out And I never received them. One time I called and they told me there was a problem with my order and a supervisor would call me back within 24 hours. Guess what....no call back. Get... read more

Melvin C 

on BBB

2 years ago

Any time I have called, I have encountered friendly and knowledgable individuals demonstrably interested in solving my issues. When the person I am talking to does not know the answer, there has been no hesitation to ask more experienced individuals in their organization for suggestions. I have been working with them on CPAP and sleep issues for over 5 years and I am very satisfied. 

James T 

on BBB

3 years ago

I waited for 8 hours for equipment to be returned. I called and they said there is nothing they can do just keep waiting. They have no way to contact the drivers picking up the equipment and you need to wait for them to call. An entire day wasted do to the inability to communicate with the people picking up the equipment. This place needs to fix this process.