McLain's Bakery

Christina S. 

on Citysearch

11 years ago

Love everything I've eaten there, but the customer service is severely lacking. Tried to use them for an event we were coordinating, never received a single response back to any emails over the course of 2 months. Called & left messages, was promised return calls, and that never happened until we told them we wouldn't be using them due to lack of communication. Again, great food, but they were very lackadaisical in their communication, which left much to be desired. We went with another bakery, their loss. 

hootinkc 

on Citysearch

14 years ago

worst customer service ever – this used to be my favorite bakery. we would drive 45 minutes to go there. but recently I called and left a message to order for christmas eve. i left 2 contact numbers and asked to be called if there was a problem. I even called later in the day and left a message again. never heard frm them. called on friday to see if order was ready. man mumbled something i thought he was asking for my name so i gave it to him, he said yeah yeah. so we drove out there only to find no order was ready. when the... read more

tedflores 

on Citysearch

15 years ago

super duper povitica – Best povitica this side of the Mississippi! Current owners Patty and Don are just a lovely and charming couple and I feel as though I'm coming home when I'm in Waldo. Customer service is impeccable as there are always people going in and out making purchases but never a line. 

anon1111 

on Citysearch

15 years ago

Stay away! – I have attempted to go here on several occasions over the past year or so. Each time the customer service gets worse. The first time I ordered some danish. I asked for them to be put in a box so that the danishs would not get mushed together ect and they told me they only put danishs in a box if a dozen was ordered! So the 8 I wanted were put in one bag and smushed by the time I got to the office. Another time I went in and wanted to order a cake. My mother can not have a lot of sugar, so I asked if they could m... read more

Teresa66215 

on Citysearch

16 years ago

Absolute best bakery in town! – McClains is truly an institution. It does seem that the new owners have a bit to learn about customer service, and business management, but the quality of the bakery is nonetheless, exactly as it has been for the past 45 years. If others say that the products are different, that is simply not true. When I was a little girl, (I'm 55 now), we lived within blocks of McClains. Mrs. McClain was a very dear and lovely woman, who was very kind to my mother. I remember the pineapple breakfast danish f... read more

jenkc76 

on Citysearch

16 years ago

Pitiful. Ruined my baby shower. Poor quality. – I was extremely disappointed with the cake I ordered from McLain's bakery this weekend. I too, like previous posters have used this bakery for years. I will definately never use it again. The cake was nothing like what I asked for, and even faxed a picture of to them. The baby on the cake had purple eyes. Purple eyes?! How many babies do you know that have purple eyes?? I cried when I saw this overpriced cake that I had to work into the budget because I knew it would be remarka... read more

Davesmo 

on Citysearch

16 years ago

Very Sad State of Affairs – Awful experience. first of all Im a Waldo area native. I remember going to McClains frequently as a kid. I remember days on Saturday when you couldnt get in the door, they had 4 or 5 ladies serving all the customers. On this day (it was fairly early in the day) the store was only half stocked, the people that I assume were the owners acted like they didnt care. I visited a couple weeks ago with my mom (first time in a couple years) I didnt know that it had been sold by the McClain family. The man ... read more

privatelady 

on Citysearch

16 years ago

Bad ethics.....treat employees very bad!! – I was one of a few customers in Mclains bakery couple weeks ago. There was on older lady working as fast as she could. But the health Dept was also there being rude to her. And then the owner (I believe) came in. After he was done with the health dept, he started cursing the elderly lady that was working for him. And in back we all heard him screaming at her, and calling her the B....... word. And throwing very loud pans I believe. When she came back up she was crying, and a couple... read more

goldengirl1948 

on Citysearch

16 years ago

HORRIBLE service....the worst – Dirty, filty, .....both the store and the owners...I patronized this business for years and have seen the owners be crude and rude to customers and employees.....this bakery used to be the best but now...it has to be the worst.....stay away from this bakery and go elsewhere