Get a new staff & message system on Healthgrades
7 months ago
01/08/2022, 04:09 AM
I am a long time patient of Dr. Mays, and was pleased w/him as my physician. HOWEVER- I have been trying through numerous ways to get ahold of him per my PCP- nothing works. I've talked to 2 people in the office, both said everyone was teleworking, 1 explained what # I should receive a return call from- I stated that # had called me, but my phone didn't ring, & left no VM. I then was immediately spammed w/35 blocked calls. Called PAKC back, asked what was going on, gave the 2 numbers I had been called from & found out my msg was received & I would be called back. Was again spammed by the wrong #. Got a call from a private #, who said I would be called when it was my turn. I have been a pt of PAKC long enough to know who I was talking to, & she is never friendly. I doubt I will get my issue resolved & I am sorry to say that this has reflected poorly on my opinion of Dr. Mays. A great Dr ruined by an incompetent staff, & a squirrly contact system. I deserve better than this.