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Maxi Aids Inc.
- Consumer Services
- Farmingdale, NY
About this business
Maxi-Aids is one of the leading providers of assistive products for people with vision, hearing and speech impairments. It is one of the leading distributors of the Marks Script Guide writing aid for the visually impaired and Reizen products for special needs in New York. The company offers a range of technological devices that includes vibrating products, picture telephones, and low vision and talking watches. It also provides Braille calendars, clocks and signs, as well as radios, sewing aids and magnifiers. Maxi-Aids othe... read more
Location details
42 Executive Blvd, Farmingdale, NY, 11735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible, dishonest, customer service. Myself and another agency I consulted, assisted a patient of mine with getting a Ustep Walker through this company. They agency that paid almost $800 for the walker was told that the item would be shipped out in 10-14 business days. After a month of the patient not receiving the walker, I reached out to this agency to find out what happened and was informed that they needed the patients height and weight. I provided that information. Almost 3 weeks passed, nothing. I contacted the agenc... read more
I received a defective phone and they will do anything about it
Thieves after your money!! I placed an order online, and paid in full. The item was never shipped, no communication, and now I am fighting to get my money back. Stay away from this company as they are out to steal your money
Do NOT buy from this company, they told me to return to receive a full refund and then refused, and I had to call back again 3 time because they kept hanging up on me. Mary refused to talk to me, she is supposedly the manager. They are a rip off, and that is so sad knowing it is for disabled people. They also refused to tell me ceo information, very unfriendly and unprofessional service.
Business response:
MaxiAids has been serving the special needs community for over 34 years. As a % of our workforce we employ a large percent of special needs and Senior employees. We support Non profit agencies in many ways including Job training through offering Sheltered workshops and Nationally recognized organizations for the Blind and Deaf. You placed an order for $12.95 - You received it and then changed your mind and called for return. We were happy to assist with the return and advised you that you would be responsible for the return ... read more
Do NOT buy from this company, they told me to return to receive a full refund and then refused, and I had to call back again 3 time because they kept hanging up on me. Mary refused to talk to me, she is supposedly the manager. They are a rip off, and that is so sad knowing it is for disabled people. They also refused to tell me ceo information, very unfriendly and unprofessional service.
Business response:
MaxiAids has been serving the special needs community for over 34 years. As a % of our workforce we employ a large percent of special needs and Senior employees. We support Non profit agencies in many ways including Job training through offering Sheltered workshops and Nationally recognized organizations for the Blind and Deaf. You placed an order for $12.95 - You received it and then changed your mind and called for return. We were happy to assist with the return and advised you that you would be responsible for the return ... read more
Horrible Quality/Bad Customer Service/Return Policy Sucks Received this phone after waiting four days only to have the hang up button on the phone sticking. When placing the receiver on the base, the hang up button on the base doesn't flex, therefore leaving the phone line busy. Do not order from this company, because there return policy sucks. You have to pay for the product to be returned and they will not replace defective product but rather ask you to order another one while your return is being returned. Associate was r... read more
Business response:
Dear *** ****, We apologize for any inconvenience. If you haven't return the phone yet, please contact our customer service Dept. and we will issue you a return label. We will either replace the phone or issue you a refund. If you should have any further questions, please contact me on Monday's & Tuesday's at ************ ** ***. Sincerely, ***** ******
Our company teaches visually impaired students culinary skills and we recently ordered 3 of the talking scales. Once we tried the scales, we found that they don't do down to the ounces needed for meal preparation and tried to return them. I called and told the representative our situation and was told we had to pay for return shipping. Nowhere on the website did we find anything that stated this and now we are stuck with $288.76 in scales that we can't use or ship them back at a cost of almost $50.00.
Business response:
RE: Order # ******* Today I spoke with Pamela O*****. I told Pamela our Website under " Order Information" explains our Return Policy and that she would be responsible for returning the Talking Scales. Upon receiving the items we will credit her for the Talking Scales.
Not happy with my experience at all!! I will never do business with this company again. The customer service people are rude and not helpful!
Bought a foldable cane in Oct. The cord inside the cane snapped in February. Maxi aids simply invited me to buy more from them. Suggest finding a company with better quality product and customer service.
Frequently asked questions about Maxi Aids Inc.
How is Maxi Aids Inc. rated?
Maxi Aids Inc. has a 3.6 star rating with 128 reviews.
When is Maxi Aids Inc. open?
Maxi Aids Inc. is closed now. It will open on Monday at 8:00 a.m.
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