Master Key Real Estate

Chris Mclelland 

on Google

4 months ago

Rex and the team at Master Key are slum lords. They do the bare minimum and expect you to be grateful for it. Our place on 51st street was riddled with mold. When we told Rex about it he said “mold is in nature. Not sure what you want me to do about it” or something along those lines. We had respiratory issues for a year while we lived there. I pleaded with Rex to remove the old, filthy carpet in the bedroom and put down something that wouldn’t retain moisture or mold. He said they would do it if I, THE RENTER, would agree t... read more

Matthew Palmer 

on Google

9 months ago

Rex and his team were unprofessional, unresponsive, and ultimately predatory. We requested a walkthrough and were ignored. Over a month after move-out, they sent us a vague email blaming us for "disarray" — including lawn overgrowth that naturally occurred after we left — and are now trying to charge us $700. They refused to take accountability for serious maintenance issues we reported (like black mold and A/C problems), and Rex was disrespectful and aggressive on the phone, speaking over us and denying responsibility becau... read more

Emily Boulware 

on Google

2 years ago

I was a tenant in one of Masterkey's properties for 2.5 years and they are honestly the best property management company I have dealt with (and I've had my fair share of extremely difficult management companies over the last 10 years...) our property manager Rex was always easy to reach or would respond in a reasonable time to requests, critical repair requests like AC not working, or breaker issues, were fixed ASAP, and every step of the move in/move out process was smooth sailing. Highly recommend Masterkey! 

Anonymous 

on Google

2 years ago

I was a tenant in one of Masterkey's properties for 2.5 years and they are honestly the best property management company I have dealt with (and I've had my fair share of extremely difficult management companies over the last 10 years...) our property manager Rex was always easy to reach or would respond in a reasonable time to requests, critical repair requests like AC not working, or breaker issues, were fixed ASAP, and every step of the move in/move out process was smooth sailing. Highly recommend Masterkey! 

ofek bruhis 

on Google

4 years ago

Easily the worst real estate management in Austin. After 24 months of being the perfect tenant, we were treated like garbage. They held onto our security deposit, claiming bogus charges and treated us with the utmost disrespect and unprofessionalism. I feel sorry for you if you have to deal with Rex's nasty attitude. They are taking advantage of college students, please take your business elsewhere.