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Massage Envy - Rancho Bernardo
- Medical Spas
- San Diego, CA
About this business
Location details
16779 Bernardo Center Dr #2, San Diego, CA, 92128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Beware of buying gift cards from Teas Crossing located in Conroe, Texas. Purchase a $98.00 Gift Card for 90 mins. They did not honor the gilt card that was given to me. They charged my membership account for $98.00 plus $30.00 = $128.00. Message Envy, has not resolved this issue to this day. Lexie, sold the gift card to me.
Made appointment at 10:00am showed up at 9:55 went to quiet room waited 15 minutes went out front and asked desk where my attendant was , find out there was not one, front desk could have had a common courtesy to tell me no one was there. and this is not the first time, just tell me I understand, no one for you.
My friend recommended Amber 850 313 7241 for me since I was looking for full service with some body massage, she works at this spa, I texted her and she replied immediately then explained their procedure of getting their manager approval because they don’t accept walk-in anymore, I did it and got approved then went there at my appointment time and she welcomed me took me inside a clean room then rendered amazing full service and ended the session with nuru massage. Amber is very good and professional. I highly recommend her ... read more
When I first called on the phone. They seemed nice. The second time was a dude that answered. Not thanx. I went to the place. The cute chubby lady up front was awesome. However. The lady giving the massage was a different story. She completely ignored special instructions like: not touch feet or area around ears. Also NO oil. I have a sense of smell like a blood hound. The oil stinks. She did even bother to wipe the smelly oil off. I left smelling like I've been to the red lighted area in Paris. I told the cute chubby lady t... read more
They lie and don't pay attention. I told them and did their computer thing certain instructions. Like not touching feet or around ears. Not using oil. The lady ignored it. She had a "I don't want to deal with you" attitude to start with. She covered me in oil and did not bother wiping it off (unlike the place I just came from in Temple, who did). The lady up front was nice, and not bad looking either.
Just a quick message to give the young lady working today 9/6/24 a huge THANK YOU!! I live in Oregon, but my sister in-law live in Bloomington, and I wanted to get her a gift card. I was having trouble and this lady walked me thru the process, sent me the link, and was very gracious with her customer service. Truely appreciate all the help.
What a terrible experience! Maria at the front desk moved my appointment, yet forgot to cancel the original appointment and charged me for a no show. And when I called to question the charge, she hung up on me twice. I have been a long time massage envy customer, but after this experience will not be going back.
I would not recommend this organization from a local level or corp level. Also, they do not have an enough staff to handle services which creates unused paid session build up.
I was a full member last year and only booked with one therapist there who was great. I left because of the new management there and how rude she is to everyone. After several months, I decided I would like to give them another try and even thought about signing up for another membership. Again, with the same therapist as before. However, the morning of my massage I had a family emergency that I had to attend to and needed to cancel my appointment. This was two hours in advance, by the way. The proceeded to charge me $120 fo... read more
Frequently asked questions about Massage Envy - Rancho Bernardo
How is Massage Envy - Rancho Bernardo rated?
Massage Envy - Rancho Bernardo has a 4.9 star rating with 883 reviews.
When is Massage Envy - Rancho Bernardo open?
Massage Envy - Rancho Bernardo is closed now. It will open tomorrow at 8:00 a.m.
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