Massage Envy - Northshore Knoxville

Shawn S. 

on Birdeye

a year ago

When I first called on the phone. They seemed nice. The second time was a dude that answered. Not thanx. I went to the place. The cute chubby lady up front was awesome. However. The lady giving the massage was a different story. She completely ignored special instructions like: not touch feet or area around ears. Also NO oil. I have a sense of smell like a blood hound. The oil stinks. She did even bother to wipe the smelly oil off. I left smelling like I've been to the red lighted area in Paris. I told the cute chubby lady t... read more

Shawn S. 

on Birdeye

a year ago

They lie and don't pay attention. I told them and did their computer thing certain instructions. Like not touching feet or around ears. Not using oil. The lady ignored it. She had a "I don't want to deal with you" attitude to start with. She covered me in oil and did not bother wiping it off (unlike the place I just came from in Temple, who did). The lady up front was nice, and not bad looking either.  

Scott A. 

on Birdeye

a year ago

Just a quick message to give the young lady working today 9/6/24 a huge THANK YOU!! I live in Oregon, but my sister in-law live in Bloomington, and I wanted to get her a gift card. I was having trouble and this lady walked me thru the process, sent me the link, and was very gracious with her customer service. Truely appreciate all the help. 

Beth B. 

on Birdeye

a year ago

What a terrible experience! Maria at the front desk moved my appointment, yet forgot to cancel the original appointment and charged me for a no show. And when I called to question the charge, she hung up on me twice. I have been a long time massage envy customer, but after this experience will not be going back.  

Timothy W. 

on Birdeye

a year ago

I would not recommend this organization from a local level or corp level. Also, they do not have an enough staff to handle services which creates unused paid session build up.  

Kimberly G. 

on Birdeye

a year ago

I was a full member last year and only booked with one therapist there who was great. I left because of the new management there and how rude she is to everyone. After several months, I decided I would like to give them another try and even thought about signing up for another membership. Again, with the same therapist as before. However, the morning of my massage I had a family emergency that I had to attend to and needed to cancel my appointment. This was two hours in advance, by the way. The proceeded to charge me $120 fo... read more

Juliette R. 

on Birdeye

a year ago

Ever since I had an appointment with Josh, it has been an outstanding experience. My back is not hurting anymore. I’m able to sleep it is so amazing. Now I’m continuingly making appointments every two weeks with him. Thank you so much. 

Taya M. 

on Birdeye

a year ago

First of all I want to say, that I rarely post reviews or negative ones. I have to be really be done before I would bother. If I could put less than a star I would. I had an account, could never get an appointment to actually get a massage, but got charged nonetheless. They told me to call and ask for any last minute openings, which I also did that NEVER yielded any results. Now more than a year a later, I had to go down there and fill out the paperwork to cancel. First of all, seriously? in 2024, you don't have the stupid ... read more

Mannaba Counseling Center and Training I. 

on Birdeye

a year ago

I came in 15 minutes late for my appointment and the facial therapist cancelled my appointment and charged me for the service. I told the manager I have waited for your rooms to be ready and your therapist to regroup 15 minutes and 20 minutes. This accommodation and generous understanding have to work both ways not just one way. If I wait patiently and kindly for your therapist to be ready, be flexible to accommodate your customers as well. This therapist failed to succeed in making a good tip, selling products and booking a... read more