Massage Envy - Beaumont

Roy Sanderfur I. 

on Birdeye

2 years ago

They stopped their 1st time newcomer pricing about 3 months ago. You now have to pay full price but they don't tell you that until after the massage. This location charged me $125 for a massage that had no more than 40 minutes of actual hands on massage. I have no idea what the lady was doing because my face was in a cradle but she would stop and walk around the room. Her technique made me feel more like I was being punished than rewarded. They ask you about gratuity in front of the entire staff and other clients and eve... read more

Alison R. 

on Birdeye

2 years ago

Awful massage and Awful Owner!! I had a massage on memorial day and it was beyond awful, I ended up crying afterward just because I was beyond disappointed. The manager could not do anything because she said she did not have authority without the owners say, so she emailed her that day. I called and left a message the following day...I called them again Wednesday morning and the excuse was we have not heard from the owner yet because she is an RN and has children. What makes me irate is this situation was not a priority and... read more

Alison R. 

on Birdeye

2 years ago

Awful massage and Awful Owner!! I had a massage on memorial day and it was beyond awful, I ended up crying afterward just because I was beyond disappointed. The manager could not do anything because she said she did not have authority without the owners say, so she emailed her that day. I called and left a message the following day...I called them again Wednesday morning and the excuse was we have not heard from the owner yet because she is an RN and has children. What makes me irate is this situation was not a priority and... read more

Valentine C. 

on Birdeye

2 years ago

Horrible customer service, never enough therapists and they are constantly quitting, quite aggravating when you finally find one you like, which is hard to find at this location anyway 

Brad D. 

on Birdeye

2 years ago

I've never been so humiliated in my entire life and will file a complaint with corporate as soon as I am done here. My wife was allowed to enter the room, lay on the table awaiting the massage, and then told by the therapist the massage was cancelled because it appeared "she was under the influence." This is ridiculous and she was treated really poorly. I'm going to contact anyone that will listen about this situation as this is completely unacceptable. This is being written for my wife as she is in tears at the moment.... read more

KayCee “Petite” G. 

on Birdeye

2 years ago

You will regret signing a contract with this company. There is no one to hold each franchise responsible for its bad service. This place is a huge scam. Beware! You're better off getting a mall massage and not deal with the awful customer service, bad deals, rip offs, and contracts. But if you just have to sign up, please know Brier creek in Raleigh NC is by far the worst!! Even the other Massage Envy's will tell you this. Stay away from them!! 

Nina S. 

on Birdeye

2 years ago

Katy, the manager of this establishment is the most rude and unprofessional person I have ever witnessed in a place of work. She is racist and unfair to her workers and holds certain employees to lower standards than others, as well as treats customers with the most displeasing attitude. Whoever hired this woman deserves to be fired themselves, she should not be managing anyone or anything 

Richard C. 

on Birdeye

2 years ago

While I was living in Walnut Creek, I went to this Massage Envy religiously. It help me greatly. I moved away November of 2022 to another area of California and informed them I must cancel my membership due to the move. I gave the attendant all of my information and she stated "Ok" I will take care it. She then stated "Thank you for being a member, I hope you get anther membership in Santa Clara". For 5 months (my fault), I have been calling because I continue to see charges each month totaling $240 with no manager(s) calli... read more

Lexi B. 

on Birdeye

2 years ago

If you’re looking for employment here…don’t. They have a high turn over and are quick to get rid of you. They pick and choose who company policies apply to and who they don’t. Lisa Halverson (Director), Jodi Lowthian (Clinic Manager) and Trabecca Moore (Assistant Manager) are very unprofessional. No support from the HR team if you have any problems or concerns.