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Massage Envy
- Medical Spas
- Franklin, MA
About this business
Location details
405 Franklin Village Drive, Franklin, MA 02038, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 4:00 p.m. |
I've had only positive experiences with this location over many years! Recently, I started working with Rochelle, who inspired me to start the monthly membership. I also gifted my spouse one of my sessions with Rochelle, and my spouse had such a great experience, he TOO setup a membership! Her ability to meet both of our needs (we have very different preferences for pressure) is impressive. She makes both of us feel comfortable and she is very professional.
The massages here might be great, but unfortunately, the front desk experience leaves much to be desired. After a scheduling mix-up, the woman at the front desk was incredibly rude and unaccommodating. Instead of helping resolve the issue or at a minimum meet in the middle, all she kept saying was, "I could’ve filled that slot, and now my girl lost out on a tip." Let me be clear—I always tip generously, typically around 30%. However, tips are optional, and the focus should be on providing great service. She also claimed she ... read more
Massage was ok but the obnoxious old lady at the front desk would twist your arm into paying a high gratuity whether you want to or not. She would even sign your card for you...
Frequently asked questions about Massage Envy
How is Massage Envy rated?
Massage Envy has a 4.8 star rating with 520 reviews.
When is Massage Envy open?
Massage Envy is closed now. It will open tomorrow at 9:00 a.m.
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