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Mary Bridge Children's Pediatrics - Olympia Black Lake
- Healthcare
- Olympia, WA
About this business
Location details
1920 Black Lake Blvd SW, Olympia, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I want to begin by saying Dr. Hagen MD, Brittany Goff DNP, and the other nursing staff were highly professional and excellent providers that we enjoyed! This review is based on administrative and organizational hurdles, not on providers. The problem with this practice is that they are a MultiCare facility and are massively understaffed. For example a simple two month old vaccination and checkup was bumped more than a month due to zero providers available (MD/DO, PACs, or APRNs). This was unacceptable to us considering outbre... read more
I’ve been taking my kids here for over a decade. I would have recommended them for great care and service prior to the Mary bridge takeover and the main two providers leaving, but now I’m currently seeking referrals to take my kids elsewhere. Every time I call I am immediately placed on hold, often for 10 minutes or more and have to go. I left a voicemail two weeks ago about needing to schedule appts., and despite the message saying they’ll return calls w/in 48 hours I never heard back. Very disappointing and frustrating. Up... read more
I’ve been taking my kids here for over a decade. I would have recommended them for great care and service prior to the Mary bridge takeover and the main two providers leaving, but now I’m currently seeking referrals to take my kids elsewhere. Every time I call I am immediately placed on hold, often for 10 minutes or more and have to go. I left a voicemail two weeks ago about needing to schedule appts., and despite the message saying they’ll return calls w/in 48 hours I never heard back. Very disappointing and frustrating.
Doctors and MA's are great. Front office needs a bit of help. 13 min hold times this AM with short/ curt communication. They need an outside call center for appointment setting. Now 17 mins. I've hung up and called back. Said hold on just a sec. That was 6 mins ago. This place has so much potential, just needs some tweeking.
Idk what’s up with the phones, but it is absolutely 20 plus calls and then a voicemail and dupposed to wait two days for a response when my sons appointment is TODAY! And he has Flu A! Trying to help not spread this around the community!!!! Hardest thing to even get ahold of our doctors even in emergencies!!!! Even when they are open!
Frequently asked questions about Mary Bridge Children's Pediatrics - Olympia Black Lake
How is Mary Bridge Children's Pediatrics - Olympia Black Lake rated?
Mary Bridge Children's Pediatrics - Olympia Black Lake has a 3.4 star rating with 50 reviews.
When is Mary Bridge Children's Pediatrics - Olympia Black Lake open?
Mary Bridge Children's Pediatrics - Olympia Black Lake is closed now. It will open at 8:00 a.m.
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