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Martin Honda
- Car Dealers
- Newark, DE
About this business
Specialties: New Honda Automobile Sales, Service, Parts and Body Shop
Location details
298 E Cleveland Ave, Newark, DE, 19711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Martin Honda I believe is involved in a practice of bait and switch, this has happened on two occasions. No longer doing business with them.
Business response:
First and foremost, Martin Honda is not involved in bait and switch and never has been. We recognize that there was initially a miscommunication from our advisor however it was corrected before any repair was done and before you made your final decision. You acknowledged the one year warranty with your initials and authorized us to proceed with the repairs. We also apologized for the miscommunication and extended a free oil change and tire rotation at your next scheduled visit. Thank you for your continued support. Martin Ho... read more
My 2023 KIA Sportage back in shop again 30 days. Im the only owner 20,000 miles and they cant help. No loaaner car. No estimate of when it will be serviced. Im a Nurse left on side of road while on way to see my patients. This is my 4th Kia with Martin. This is the first new kia I have purchased and the WORSE SERVICE EVER!!!!
Business response:
First, please accept our apology. We strive to exceed our customer's expectations and in your opinion we did not. I spoke with the service advisor regarding your comments. He did explain that when you brought your Kia back in for service it was due to another issue. It was not a repeat problem. In regard to your loaner comment, Martin Kia has a limited number of loaner vehicles available for our service customers. At the time, we did not have any available. I was informed that we were able to provide you with a loaner of you... read more
avoid like the plague Imagine buying a brand-new car, having it go dead FIVE times without warning in as many months, leaving your family stranded... and every time you take it in, they pass the buck? Nothing is fixed. It's always "someone else's department". And the general manager doesn't care. This is the Newark Martin dealership!!! Bought a 2008 Fit from them brand-new. Got talked into a remote starter upgrade. It was installed improperly and the car had to go back to them FIVE times in as many months: it drained the bat... read more
How do they stay in business? The sales department is incompetent, they botched my financing paperwork twice, requiring me to reapply for the loan (thanks for the second credit check!) Since then their service department has been working hard to top their sales department's incompetence. They don't keep all the parts stocked and often take several days to order them. I have a repair on my car needed and, three weeks after having it looked at, they just called to let me know they have the part. I had to call to check up on th... read more
I was told to put down $1000 on a Ridgeline to hold it, that the salesman said would be in no later than 3/18/22. So I cancelled my purchase with the other dealership whose shipment would take 30 days or more. (their down payment was only $500 to hold the truck and graciously returned) After a false "your truck is here" call on the day of the 3/1822, I waited again. I spoke with Salesman Walter who said that his manager will not return my deposit. The truck came in late. I no longer want the truck that they failed to deliver... read more
Business response:
We contacted Ms. ****and apologized for the misunderstanding. Her deposit has been refunded.
I scheduled a Service appointment for my leased 2020 Mazda 3 Select sedan on Thursday March 31, 2022 after my “Engine” light came on, with a dash message “Engine malfunction. Have vehicle inspected.” The service manager Joe *******inspected the vehicle, mentioned that the code has something to do with “voltage,” but said the battery tested fine. The service department cleared the fault code and returned the vehicle. My “Engine” light came back “on” Friday April 1, 2022. I scheduled a new appointment for Monday April 11, 2022... read more
I have a 2021 Kia Sorento that was intermittently smelling of gas. This is a known fuel system problem and a recall was issued. https://www.cars.com/research/kia-sorento-2021/recalls/ With that said, mine was not on the recall list. With the smell, I thought it should be checked out. I went to where I bought the vehicle (West Chester Kia) for my complimentary oil change and they said they think it may be the valve cover gasket leak. I told them I would get it checked out by Martin since they are much closer to my house. I ha... read more
Business response:
The customer dropped his car off to our service department via night drop. Because he had never been to our service department we called him to explain our policy. There is a diagnostic charge of $120 if a repair is not covered under warranty, however if the repair is under warranty the fee would be waived. He advised us not to to the diagnostic and picked up his car. There was no charge.
I recently bought a 2022 Kia Carnival from this dealership and I was promised (on the bill of sale) that the dealership will provide me the all season floor mats with the purchase. It's been almost 2 months since I have been following up with them and the sales person neither picks up the call nor replies back to my texts or calls. I am having an extremely bad experience with this dealership. I had pre-ordered this vehicle and had a committed price (including markup) written on the bill of sale but at the time of pick-up the... read more
Business response:
Unfortunately, as like most businesses we were not able to acquire the complimentary floor mats due to a back order. We did advise you of the trouble we were having and have since compensated you so you could purchase the floor mats of your choosing. We apologize for any inconvenience this may have caused you.
I have a 92 Honda and have been taking it to the dealiership south of Dover for years, I moved up here and wanted an inspection before I went away on business. 2 weeks later I had a leak in my combustion chamber, my spark plugs were covered in oil and obviously my car would not start. For over $1,400 I paid to have things fixed they were minor in comparison to this. In addition, it took them longer than projected to have my car ready for an entire day. I will not return, nor will my husband, who recieved less than par servic... read more
Frequently asked questions about Martin Honda
How is Martin Honda rated?
Martin Honda has a 4.3 star rating with 1,037 reviews.
When is Martin Honda open?
Martin Honda is closed now. It will open at 9:00 a.m.
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