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Mark Penuel - State Farm Insurance Agent
- Insurance
- Georgetown, DE
About this business
The coverage you need. The price you want. The State Farm mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are people who make it our business to be like a good neighbor; who built a premier company by selling and keeping promises through our marketing partnership; who bring diverse talents and experiences to our work of serving the State Farm customer. Our success is built on a foundation of shared values — quality service and relationships, mutual ... read more
Location details
522 E Market St, Georgetown, DE, 19947, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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Was on the phone for over an hour and a half to process a simple policy cancellation. Had already requested cancellation of policy through local agent multiple times, even providing a signed and written request. Had to be transferred multiple times to multiple different departments to process cancellation. Totally unaccommodating and convoluted for Spanish speakers. Finally got someone to process the cancellation and was told they do not provide email or fax confirmation of t… See more
Was on the phone for over an hour and a half to process a simple policy cancellation. Had already requested cancellation of policy through local agent multiple times, even providing a signed and written request. Had to be transferred multiple times to multiple different departments to process cancellation. Totally unaccommodating and convoluted for Spanish speakers. Finally got someone to process the cancellation and was told they do not provide email or fax confirmation of the cancellation. The rep offered a reference numbe... read more
Business response:
I'm sorry for your inconvenience. Are you a policyholder with my agency in Georgetown, DE? I looked for your records so I could contact you personally but could not find you in my agency. Please call me personally at 302-856-7724.
I have had insurance here for 34 years and I would never think of changing.
my wife scrapped a bumper so they put in a claim on my truck have never used my insurance before and it was under 500 so months later they want to add my wife because she drove my truck one time and they want more money unless we send them her ins. stuff proving she has it so within 10 minutes we gave them all the info. now 2 weeks later I get a letter saying they are canceling my ins. because they couldnt prove she had ins. stay away from state farm horrible people that do nothing but run your bill up.
I'm glad you seem to enjoy our payment in full every year...our first claim ever was filled in May.... I left a message this past Sunday... waited till after lunch to get a response...nice guy I talked with...but you know what...if this is your idea of good communication skills... I feel sorry for the average Joe...who has a claim to deal with... I am going to fill out the questionnaire sent to me by your company... don't care right now if you don't handle things in house anymore...all I have asked is communication...it is n... read more
I'm very happy with my new insurance company - highly recommend!!
Frequently asked questions about Mark Penuel - State Farm Insurance Agent
How is Mark Penuel - State Farm Insurance Agent rated?
Mark Penuel - State Farm Insurance Agent has a 4.8 star rating with 84 reviews.
When is Mark Penuel - State Farm Insurance Agent open?
Mark Penuel - State Farm Insurance Agent is closed now. It will open tomorrow at 8:30 a.m.
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