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Mandalay Homes
- Home Developers
- Prescott, AZ
About this business
This offers home building services.
Location details
5256 Scenic Crest Way, Prescott, AZ, 86301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Love my new home! Quality is outstanding and I'm super excited to have solar panels and clean air inside. My energy bills are super low. The sales people are wonderful and the construction team really cared about making everything just right. Looking forward to many happy years here : )
Business response:
Thank you very much! We are pleased to have provided a beautiful, energy-efficient home to you and we wish you many, many years of happiness there. Please reach out to our customer care department if you ever need anything in the future, we are always happy to help.
We are in our second Mandalay Homes house and move it even more than the first. The floor plan is so spacious and exterior design is different than what you typically see in this area. We couldnt be happier.
Business response:
Thank you Sarah for your repeat business and your lovely comments. We appreciate you!
I am very pleased with Mandalay Homes. It's really quiet inside our home; a sign of excellent quality, even when workers are building adjacent homes. The energy bills are incredibly low and also a sign of high quality workmanship. Warranty issues have been very minimal, but people should keep in mind that repairs can take a while to complete, if needed, due to how busy it is these days. Mandalay's follow through and response for customer service, when needed, has been very prompt.
Not happy with the construction quality. Many repairs to correct defective construction work. Heating equipment badly installed. Plumbing leaked underground for weeks. Bathroom fixtures incorrectly installed, paint spilled and tracked everywhere etc.... Almost ready to hire a lawyer. One more defect and we'll all see each other in Superior Court.
I have been around the home building trades for years, I thought that I chose a good builder trusting them from 3,000 miles away what a mistake. A year later still trying to get the poor quality workmanship items fixed! There communication with customer is terrible, the repairmen that they send out are a joke. They are either hrs late for set appointment time or dont show at all. Then they show and say I cant fix that today! So after loosing over two weeks worth of my work time waiting for repairmen things still are not fixe... read more
While Mandalay Homes may be the leading contractor for building energy efficient homes they are NOT efficient in following through. They have had ample time to complete the "punch list" prior to closing and have yet to do so. Post possession of my home I did not move my belongings in to accommodate the contractors in return I was yelled at by one of the contractors (in front of his superiors) and the work is yet to be complete. The carpets were painted so to "salvage", as they said they wanted to do they attempted to clean t... read more
Buying a home for my family was a big deal. We were very excited to move in to our new home even though a few details weren't 100% completed. Being told that they will do the work in a reasonable time we agreed. Unknowingly, months in and we did not received our items. Our agent had to put money out of her pocket and contact her own persons to have it done because we could wait no longer. Now, they are redoing the dry wall and paints. They wasted so much of our time scheduling and rescheduling their work. Now half of the wor... read more
Business response:
Hi Mr. **, My name is Jessica W****, I am a Manager at Mandalay Homes. I have been in communication with James Scott, our Customer Service Manager and understand that you have had some difficulty finalizing a courtesy project that Mandalay Homes is working on to help repair some structural damage that you have experienced due to a landscaping compromise completed by a third party company not associated with Mandalay Homes. I am sorry to hear that you have been dealing with these issues. Please know that Mandalay Homes prides... read more
This is the worst customer service my wife and I have ever experienced. We have a range top that hasn't worked in 3 weeks, garage door bent, lousy grout in the kitchen, waiting for 2 months for bathroom cabinets, and did not get my 220 plugs only blank covers in the garage. Have been waiting two days for rep, that hasn't showed up. So good luck if you buy from this company.
Business response:
Hello Mr ******** We sincerely apologize for any delays. We didn't forget about you and we will do better at following up and communicating better with you. In fact I hear we had an appointment with you this very morning and my team tells me it went well. We're pleased to confirm that several of your concerns were already addressed today and we are working diligently on the rest. Please do not hesitate to reach out to me directly if you need any further assistance. - Dani
Wish we had read these reviews before we had them build our home! Exactly as stated in the reviews. We have nicknamed Mandalay into 'Man delay". Never been so frustrated in a home construction!!
Frequently asked questions about Mandalay Homes
How is Mandalay Homes rated?
Mandalay Homes has a 3 star rating with 21 reviews.
When is Mandalay Homes open?
Mandalay Homes is closed now. It will open tomorrow at 10:00 a.m.
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