Madison Apartment Group

M G 

on Google

a month ago

Still waiting for a refund check for my $500 refundable deposit since June 17th 2025. They are not very responsive and Lexus was very abrasive to deal with. I have service dogs and Madison West Elm will force you to go through PetScreening.com in the application process. Problem is that if you have a service dog you are not required to have to use any third party service like PetScreening.com. Under the Fair Housing Act which is Federal law. All you are required to do under the law is provide Madison West Elm with a reasonab... read more

Harvey Fries 

on Google

4 months ago

I experienced issues with Madison’s electronic payment process and system. Instead of helping me to resolve they consistently charged late fees and then entered me into a process for troubled payers without any flexibility to resolve. I am so disappointed with my experience and the bureaucracy of their approach. I will say that no matter how frustrated i became, the employees remained very nice, composed and treated me with the utmost respect. However, they had no ability to take any action outside of their corporate approac... read more

Eli Stoughton 

on Google

8 months ago

This experience with Madison Apartment Group's Madison West Elm began on a positive note—great ambiance, a pleasant environment, and promising vibes. However, the situation has dramatically deteriorated since the management decided to evict all residents from the building due to a burst pipe in what is supposed to be a brand-new apartment complex. Unfortunately, their handling of this crisis has been nothing short of abysmal. Communication from the management has been nearly non-existent. Many residents have been relegated t... read more

Terri Goldberg 

on Google

a year ago

Upkeep used to be much bettet