Lute Riley Honda - Richardson, TX

Danielle S. 

on Citysearch

11 years ago

I have used Lute Riley every time something goes wrong with my car...These shop guys are amazing!! They have stayed open late for me, helped me with any questions I have, and always given me the best service. I think a lot of people go to car dealerships already frustrated about what is wrong with their car, and are going to be bitter when they leave no matter how good the service was... so don't listen to all the reviews you see here. This place is great. I will definitely be buying my next car from them. 

kathy b. 

on Citysearch

11 years ago

Worst sales manager and unethical sales. I was making a deal on a car, we live 2.5 hours away, but had test driven the vehicle. Said we would make deposit on car, our car was there for trade and no one would take my money. they sold the car to someone else although offering me a chance to put a deposit dowm to hold it but would never take my deposit. they said the other buyer had no restriction...ie car to trade, i told him i would buy with cash and sell my car later, he told me they sold it...I asked to speak to a manager s... read more

Jackelch 

on Citysearch

13 years ago

RELENTLESS PURSUIT OF NON CUSTOMER – These guys send voice mails & text messages to my cellphone - which I pay for, they send Google voice messages to my e-mail, and HARASS me in every possible way regarding time for service for a Honda I have never owned, and now will probably never own. Every month I call them and they claim that they will take my number out of their database, and about the first week of every month another barrage occurs, and they again claim that they will delete my info. DON"T EVER LET THESE SCAMMERS GE... read more

mountaingal2001 

on Citysearch

13 years ago

Dishonest. Go to Frank Kent Honda Instead – I bought a pre-owned car from Lute Riley. I have never had such a bad experience with a car dealership. They were unprofessional & dishonest. They lied about several things, including serious safety recalls. Our salesperson was James Brown. In the car we wanted, the map lights, radio, and back lights of the dashboard didn't work, and the display to the radio could barely be seen (the sun had to be shining on it just right, and at night you couldn't see anything), and the same goes ... read more

Nigel8855 

on Citysearch

13 years ago

Excellent dealer – I don’t believe I’ll ever visit another Honda dealer while I’m here. Lute Riley Honda measured up and exceeded all of our expectations from start to finish and gave us not only awesome customer service but great deal on our Pilot. 

keim 

on Citysearch

13 years ago

Do Not buy a used car from here – A just bought a used car on 11-1-10 and when i bought it, everything was fine except the noise it was making in the passenger side wheel. So of coarse i told them that i will purchase it if they fix it. So they went ahead and started the fix and gave me a used rental from their lot. 3 minute down the road the car just stops on me. I tried getting it jumped and it was didn't do anything. The gas was low so i walked to a gas station, bought a gallon of gas and filled it up and still didn't sta... read more

Sbell11 

on Citysearch

13 years ago

I'll definitely come back for another purchase – Excellent dealership to buy from, I been to about 5 dealers around the area and some ignored me, some asked for a HUGE down payment, and some didn’t even have a selection of cars to choose from… I went to Lute Riley on Saturday and had the greatest buying experience from beginning to end. From customer service with Kevin, to the final price and contracting everything was a smooth move and for that I strongly recommend this dealership..hands down one of the best I’ve seen. 

Adamsam 

on Citysearch

13 years ago

Thank you all! – Impressive dealership and team of employees. I first heard about Lute Riley through my neighbor when he bought his son a Civic said everything was great and now that we were in the market for a new car I was dying to get something brand new just wasn’t sure I would be able to afford it. Went to Lute Riley Honda last week and I must say this has probably been the Easiest buying experience I’ve ever had, from customer service to the car I wanted to the monthly payments I was looking for overall very well done. 

Lute Riley Honda 

on Citysearch

13 years ago

Lute Riley Honda Official Response – 10+ negative reviews. I assure you that they are not real. I have companies every day trying to sell me an online reputation management program to "fix my bad reviews on the internet". Or they pull the "Have you seen your reviews on the net lately" routine. These companies have their employees add negative reviews which intimidate the dealership into buying (extorting) there outrageously expensive service. So you can take the word of all these stereotypical and malicious negative reviews ... read more