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Lute Riley Honda - Richardson, TX
- Car Dealers
- Richardson, TX
About this business
Serving the community for over 40 years, our team has built a reputation of exceptional customer service that keeps our customers coming back year after year. From our straightforward pricing to our standalone service center and staff of Honda Certified Master technicians, we offer a legacy of customer care that goes above and beyond our competition.
Location details
1331 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
this is the worst Honda dealer I ever bought. I bought AC censor temperature honda civic 2010. my mechanic said the new part is not working properly. my previous one is even better. when I called the dealer they don't accept the return if they gave me the broken one. it's ridiculous. just waste time, money and effort dealing with them. putting 1 star is too much. properly zero star is much better.
I had work done on my 2012 Honda Civic from April 2021-July 2021, due to delays in parts and dealing with the machine shop (that Phillip told me you guys would no longer be working with after this experience). The cylinder and head gasket was what needed to be replaced originally but because of the machine shop not being able to properly build it after several failed attempts with the cylinder not aligning properly and the delays I was given the option by Valter to get a newly used engine with 40k miles that included a 12k o... read more
A negative star if they had one. I have been going to lute Riley over 20 years, purchased 3 cars from them over all and had all serviced done there. The person that is over express now is hostile and the service manger states please call me on my cell if issues and then his messages are full and can't accept any additionally. The right hand doesn't know what the left hand is doing and if your service advisor is out there is not a message regarding that or if he is on vacation and the administration over that area , just laug... read more
I had a car reserved and an appointment to buy. Made the appointment at 4pm for a 7pm. They sold the car out from under me in those 3 hours. no honor at this dealership. No worries was the last text from the sales staff.
Business response:
I apologize for the way your transaction was handled. The current market conditions have decreased the availability of high demand vehicles such as the Subaru that you were interested in and they do tend to sell as soon as they arrive on the lot. We should have done a better job of communicating with you about the availability of the car and should have offered you the opportunity for a contingency deal in the event that this transaction did not finalize due to financing which is what happened. Please feel free to reach out ... read more
Bought a 2008 CR-V from Lute Riley. After doing the initial test drive we discussed with sales person that there was some issues with the power steering system. I discussed I would not purchase the car until the power steering system was fixed. They took the car in and said it was the power steering pump and a hose that need to be replaced. After having the car for approximately three months it turns out that it was the rack and pinion and the high-pressure hose that was bad. They are unwilling to fix it and my contentions i... read more
Business response:
I have tried multiple times to contact customer and I do not get an answer and voice mail is full. I can be reached at XXX-XXX-XXXX. Alan ****** GM
We're entering out third month of trying to get back money ($900) for add-ons we verbally declined (many times) at the time of purchase. The dealership claimed the charge was added in error, and sent paperwork for us to complete to remove the charges. The papers were returned immediately, but the dealership still has not removed the charge one month later. We're new to the area and didn't check their Better Business Bureau rating before buying a car. We certainly regret doing business with them.
Business response:
Ms. ******- We regret the delay in the processing of your cancellation paperwork . It was expedited and a check will be going out to your lienholder. We apologize for any inconvenience this may have caused. Alan ****** General Manager Lute Riley Honda
Live this place!! Will always go to Lute Riley for all my car needs. Philip in the service department is excellent. My repairs were done quickly, correctly and most importantly the price was less than a Honda dealership near me. Even though it's not close to me, it's worth the drive!
Friendly and professional. Great sale guys. I bought a new Honda with good price. Less hassle than other dealers. Fast service and process. Will come back for next car.
Great staff, very friendly, I have bought from them 3 times already, and the service gets better and better. The buying process was easy, the sales team, along with the financing people were all very helpful. Special thanks to George W, Richard Matters and Clint from financing. We recommend them 100%.
Frequently asked questions about Lute Riley Honda
How is Lute Riley Honda rated?
Lute Riley Honda has a 4.3 star rating with 689 reviews.
When is Lute Riley Honda open?
Lute Riley Honda is open now. It will close at 9:00 p.m.
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