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LulaKate Charleston
- Consumer Goods
- North Charleston, SC
About this business
Location details
2031 Ave B, North Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a huge issue with the sizing of a dress I ordered and Hayley from customer service went above and beyond to fix the situation. She was extremely accommodating and offered several solutions - truly impressed with how she handled things and on top of everything, her messages were always so lovely! Thank you Hayley!
If I could do zero stars I truly would. I have truly never had a worse customer experience in my life. I emailed their customer service number before ordering a dress to confirm which size to get. Based on my measurements my waist and hips were a size 4 but my bust was about a half inch less than the 8. I asked them based on that which size to get and the only reply I got was they recommend getting the biggest size to fit my largest measurement and then get it tailored. Almost 3 months later the dress arrive and was MASSIVE.... read more
Customer service is 0/10… sent multiple emails and never heard back from them. Then pay $15 for shipping for a very expensive dress for it to come in a BAG. There was a hole in the bag where I could see through to the dress. Thank goodness it wasn’t ripped or messed up, but that doesn’t make a lot of sense. No protection for something so expensive - should’ve been packaged in a box. If there was an issue with the delivery I don’t have faith that I’d be able to get in touch with the company. Dress is pretty, but had extra fab... read more
Don’t buy from this store !!!!!! Honestly the quality of the dresses is really poor and the worst is the customer service ! I bought a dress measure myself based on their measurement guide and it was SOOO big ! And there have been to answer from them when I tried to call ! Terrible customer service !
Do not order here!! I ordered a dress after carefully taking my measurements and comparing them with the size chart on their website. According to their table, I should have been a size 6. When the dress arrived, I was shocked — it was at least one to two sizes too big. Before placing the order, I even emailed them to clarify the sizing. Despite advertising “custom-made” dresses, they told me that all items follow the standard sizes listed online. Not only was this unhelpful, it turned out to be completely inaccurate, as the... read more
Frequently asked questions about LulaKate Charleston
How is LulaKate Charleston rated?
LulaKate Charleston has a 3.5 star rating with 17 reviews.
When is LulaKate Charleston open?
LulaKate Charleston is closed now. It will open tomorrow at 9:00 a.m.
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