Lucy’s Cake Shop Inc

Janet1949 

on Citysearch

14 years ago

No doubt rudest people! – Ordered a cake, was sloppily done, icing was gritty and too sweet. But that was nothing compared to the horrible customer service! I waited in line for what felt like an hour, only to be ignored! So, I took the advice of the person who said use Specialty Cakes by Nisa. All I have to say is....The Best! The icing was not too sweet or gritty,, and the cake was the most moist and light cake I have ever had! Honestly! I can't thank her enough for making my little one's birthday that much more special! I... read more

gatekeeper44 

on Citysearch

15 years ago

Lucy's cakes on Loop 410 – ordered cake w/ marshmellow frosting because tastes better and is lighter than the buttercream. Picked up cake,manager (old man) was about to check box when he said "excuse me" and sneezed into his hands then wiped them on his pants. He then reached out to open the box to check the cake. I grabbed it and said I would do it myself, then i got out the money to pay him. I told him to keep the change since i did not want his sneezy hands handing me back the change, and i left without a receipt (didn't ... read more

MPPPPPPP 

on Citysearch

15 years ago

Very rude everytime I have been there!!!! – Every time I go there, EVERYONE is very rude! Especially the owner. They don't care at all about their customers! I will never use them again! Try this lady instead: Specialty cakes by Nisa. She makes every cake special and delicious! We use her every time we need a cake! She makes sculpted cakes too, and is never rude or pushy like the Lucys people! Thanks Nisa! 

lallin 

on Citysearch

15 years ago

Very Bad Exerence – when looking for a wedding cake, i was told about lucys. i called to schedule a tasting and asked if they made italian creme i was told it had to be special ordered to be tasted. i special ordered over the phone. the day of the tastiing not only did they not make the italian creme they snapped at me saying i shouldve specialed ordered it. i told them i had, not only was the customer service very bad, they dont follow instructions. we ended up ordering their signature yellow cake with strawberry filling fo... read more

abouttowed 

on Citysearch

15 years ago

HORRIBLE customer service – I have been calling a few cake shops to get a rough estimate of how much a wedding cake would cost. Every other place I spoke to answered all my questions readily and politely. Then, I called and spoke with Monica and she was very rude. All I asked for at first was the price (just an estimate, not a quote) and then how much the delivery cost would be. Every question was answered rudely and as if they could care less if I ordered a cake. To be clear, I did not order a cake, I just spoke over the ph... read more

jenrn05 

on Citysearch

15 years ago

Decent cake, POOR customer service, buyer beware!! – Used to LOVE the cakes fromhere, tasted great, pretty. Then I ordered my mothers wedding shower cake in white with pink roses, nothing complicated. The entire cake was dotted with blue dye when I picked it up. As the shower was that day had no choice but to take the cake. As we cut and served the cake we saw the entire bottom of the cake had the same blue dye streaked through it. Her white cake was blue striped on the bottom. Didn't really affect the taste I guess, but it ... read more

jadynsmommie 

on Citysearch

16 years ago

lucy's cakes.. a BIG gamble stick to nadler's!!! – i had gotten a cake at lucy's for my daughter's second birthday (four years ago) and i wasn't thrilled. it was a white with strawberry creme seseme street cake. although it looked cute, it tasted like play dough. i didn't go back until recently when i was planning my wedding. lucy's was apart of the package the venue offered. as i looked through their portfollio all i saw was 80's/90's style cakes. when i asked the worker if they could do something unique ( like today's styl... read more

2fullofpride 

on Citysearch

16 years ago

Lucy's Cakes exceed my expectations – I invite anyone looking for great artwork and fresh tasting cake to order from Lucy's Cake Shop. In the last 3 months, I have ordered 3 cakes from them over the phone - YES, I put 100% trust in their final designs. They have exceeded my expectations every time. For example, our Fiesta themed cake was full of vibrant colors (Ole'!) and our cake with a Tiara drawn on it was so pretty. It's makes me feel good when our guests rave about how beautiful the cakes are and then cannot believe how... read more

twinsrock 

on Citysearch

16 years ago

Best Cakes in San Antonio!! – I have special-ordered cakes from a few makers in town and Lucy's is, hands down, my absolute favorite. Their customer service was great, they were very patient when I was deciding on my cake decorations (first birthday cakes for my boy/girl twins) and they put up with my cranky kids, too! I only waited about one minute on pick up day and let me just say that I was blown away by their beauty!! I have had "cute" cakes plenty of times that tasted like dry playdough, but Lucy's were moist, flavorfu... read more