Lowe's Home Improvement's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Lowe's Home Improvement

4.0

About this business

Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home decor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe's is your headquarters for all building materials. Shop online at www.lowes.com or at yo... read more

Location details

19 Texas Station Ct, Cockeysville, MD, 21093, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
4.01,212 reviews
Select a rating
Pamela Patrick's profile image
Pamela Patrick 
5 years ago

The Timonium Maryland store sucks. Nasty customer service people that really don’t care. 

Jonathan Acton's profile image
Jonathan Acton 
recommend  Recommended
5 years ago

nice people to have worked with both as a customer and as employee myself. 

Stephanie Durasky's profile image
Stephanie Durasky 
5 years ago

Worst service I’ve ever received. 

Andy McKee's profile image
Andy McKee 
6 years ago

Horrible!! Everyone standing around. No one helps you 

Towanda Mccraw's profile image
Towanda Mccraw 
6 years ago

I am presently an employee. I would solely recommend Lowe's because of me and my wonderful Customer Service 

Alan Bernstein's profile image
Alan Bernstein 
7 years ago

Hire staff with customer service skills that care about the customer experience when shopping at Lowe's. Retailers cannot complain that retail is failing, when the reason to purchase at retail is exceptional customer service, which they no longer offer. If the only thing you succeed at is low prices, you'll fail. You have to show the customer that you care. Instead, this store seems top specialize in mistreatment and customer dissatisfaction. You get what you insist on, and apparently the management at Lowe's has decided tha... read more

Nicole Butter Fribush's profile image
Nicole Butter Fribush 
7 years ago

Never in my life have I been on the receiving such deplorable customer service. I would not recommend this store to anyone! Larry Coldiron, the general manager, himself does not believe in customer service; he would not even take my call re. a serious issue. Daniel the delivery manager also has no idea what customer service is. They have lost a very loyal customer for life. 

Andrea Lems Davison's profile image
Andrea Lems Davison 
7 years ago

Spent 10 minutes looking at washing machines, stood in front of one waiting for the employee in the area to get off his phone. A male customer walked over to the area after me and the employee on the phone interrupted his phone call to say “I’ll be right with you sir.” Continued ignoring me. I was ready to buy an $800 washer but employee couldn’t be bothered so I walked out. 

Amy Smith DiBari's profile image
Amy Smith DiBari 
7 years ago

Never seen such horrid customer “service” Installer canceled last minute and now delivery has been suddenly canceled. Can’t get through to any manager to discuss issue. Will never use again. 

Frequently asked questions about Lowe's Home Improvement

How is Lowe's Home Improvement rated?

Lowe's Home Improvement has a 4 star rating with 1,212 reviews. 

When is Lowe's Home Improvement open?

Lowe's Home Improvement is open now. It will close at 10:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com