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Lowe's Home Improvement

4.2

About this business

Location details

1450 2nd St NE, Hickory, NC, 28601, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
4.21,953 reviews
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Tia Cunningham's profile image
Tia Cunningham 
2 years ago

This Lowe’s has very poor customer service. The lighting fixtures were not priced correctly and when I pointed out the price difference an Associate was very rude and stated “he doesn’t argue” and then proceeds to talk with another Associate about me while I’m standing there. First and foremost I was not arguing with him, I only pointed out the price difference. This Lowe’s location will never again get my business. 

Esther Rodriquez's profile image
Esther Rodriquez 
recommend  Recommended
2 years ago

Plant sale going on right now !! Run don’t walk because I’m buying them all up 

Baylee Randall's profile image
Baylee Randall 
2 years ago

A Lowes Home Improvement delivery truck from the Ludington store came to our realestate office to drop off some materials on August 4th, 2022. The delivery truck driverused a loader to move the materials off the truck and to the drop off location. The driverleft huge craters and track marks in the asphalt from not using the loader correctly. Ourdriveway had recently been redone and was free of any scrapes or damage. I have… See more 

Rob Nichols's profile image
Rob Nichols 
3 years ago

Lowes really sucks lately, they won’t even answer their phones.What a waste! 

Susie McLeod's profile image
Susie McLeod 
recommend  Recommended
3 years ago

Today everyone was very helpful and nice!! They had my items in stock and helped me make good choices! 

Jaime Marie's profile image
Jaime Marie 
3 years ago

This has the been the worst service I have ever experienced. This has been a absolutely terrible.We ordered a washer and dryer from Lowes July 4th weekend. It was going to take a month to come, we said fine. The day before it was to be delivered they changed the delivery date, we said fine. Then the delivery date was changed again. After calling Lowes corporate, they said someone from the Harrisonburg store would call us. That didn’t happen. After I called them and emaile… See more 

Nicole DiPietro Anterni's profile image
Nicole DiPietro Anterni 
3 years ago

AWFUL customer service. I just purchased a washer/dryer and was told that Lowes has to install it to ensure that the warranty that we purchased is valid. The set was delivered and the delivery people told me they were scheduled for a garage delivery only (and showed me the directions they were given). They were nice enough to put the units in my home but couldn't set them up. When I called Lowes I wasn't angry about the situation, just wanted them to send someone out to s… See more 

Brandi Dail's profile image
Brandi Dail 
3 years ago

Purchased a fridge it was dented and scratched. It’s been 9 days with multiple calls to the store and corporate and they still have NOT done anything to get the fridge replaced. Hours on hold with promises of calls back from management to still have nothing!! 

Brenda Walker-Moton's profile image
Brenda Walker-Moton 
recommend  Recommended
3 years ago

This store has the worst customer service ever. I had stopped going there, but today I was in the area, I went in to buy three items. I have my Lowes credit cards loaded on my Google wallet. I have used Google wallet numerous times at Lowes everywhere, so I wasn't expecting a problem. The cashier stated she couldn't accept the virtual card, I would need to go to customer service or the Pro desk to do a telephone order. This sounds about right, because I noticed whe… See more 

Frequently asked questions about Lowe's Home Improvement

How is Lowe's Home Improvement rated?

Lowe's Home Improvement has a 4.2 star rating with 1,953 reviews. 

When is Lowe's Home Improvement open?

Lowe's Home Improvement is open now. It will close at 10:00 p.m.  

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