Lovisa Capital City Mall

Shantell Miller 

on Google

a month ago

Visited today. Very nice jewelry, but seems to be understaffed. One person working and she was busy piercing someone. Didn’t even acknowledge me when I was ready to check out. I ended up not buying anything. I feel like common decency would’ve been to at least acknowledge me and ask me to give her 5 minutes or however long it takes to pierce someone. Maybe hire more people? Also overheard her speaking very condescendingly to an Indian customer who was checking out. 

Megan Marshall 

on Google

3 months ago

If i could rate lower than a one i would. I had a very disappointing experience at your location today. I waited at the checkout line for nearly an hour with no assistance. The employee working the closing shift—who I believe was managing the register—did not check me out and seemed distracted, which made the situation even more frustrating. I felt ignored and unwelcome, and I’m very dissatisfied with how the situation was handled. I hope management can look into what happened and ensure better customer service moving forwar... read more

Ray Luc 

on Google

a year ago

I shop here every time I go to the mall! Everyone has always been so pleasant, very helpful, always welcoming! The store is clean and tidy. Great prices, always a fun variety of jewelry from nose, belly, ear, flat bars, to necklaces and rings! I just love this store!!!