Lovisa Capital City Mall

Olivia Walley 

on Google

3 weeks ago

I went to go get my ears pierced and the girl who was piercing my ears wasn’t patient with me at all. She wasn’t the nicest either and she just got really annoyed with any question we tried to ask her. Would not go there to get ears pierced again because of their customer service. Don’t get me wrong, their jewelry is cute and I do buy it, just don’t get your ears pierced there. 

Shantell Miller 

on Google

4 months ago

Visited today. Very nice jewelry, but seems to be understaffed. One person working and she was busy piercing someone. Didn’t even acknowledge me when I was ready to check out. I ended up not buying anything. I feel like common decency would’ve been to at least acknowledge me and ask me to give her 5 minutes or however long it takes to pierce someone. Maybe hire more people? Also overheard her speaking very condescendingly to an Indian customer who was checking out. 

Megan Marshall 

on Google

5 months ago

If i could rate lower than a one i would. I had a very disappointing experience at your location today. I waited at the checkout line for nearly an hour with no assistance. The employee working the closing shift—who I believe was managing the register—did not check me out and seemed distracted, which made the situation even more frustrating. I felt ignored and unwelcome, and I’m very dissatisfied with how the situation was handled. I hope management can look into what happened and ensure better customer service moving forwar... read more

Ray Luc 

on Google

a year ago

I shop here every time I go to the mall! Everyone has always been so pleasant, very helpful, always welcoming! The store is clean and tidy. Great prices, always a fun variety of jewelry from nose, belly, ear, flat bars, to necklaces and rings! I just love this store!!!