Lovisa

J S 

on Google

a month ago

I am lost for words! I was in the shop today when I witnessed an older lady who looked in charge of the store labelling a thick diamond silver ring as something (and I quote) 'only an African man would wear' to another employee of colour. To add to that, she went on saying that only gamblers or thugs wear rings of such sort. I am appalled by this behaviour. This is outright racism! This behaviour is not okay!! Lovisa needs to educate the older woman on the definition of racism and what is acceptable to say and not. I am disg... read more

Bluesky Sky 

on Google

3 months ago

Can you imagine receiving a beautiful, brand-new ring as a Christmas gift, only for it to break within 1 day? To make matters worse, there was no receipt, as my child had somehow misplaced it. Thankfully, staff member YAEL from the Chatswood Lovisa store turned a very disappointing situation into a positive experience. She resolved my issue immediately and provided truly exceptional customer service. Her professionalism, kindness, and willingness to go above and beyond made all the difference, and the problem was sorted on t... read more

Annie Sood 

on Google

3 months ago

I came in today and Aakriti I think that’s her name helped me pick out the most stunning earrings and necklace for special event. She took her time and showed me around the store. I would definitely come back again!! 

Maree Parisi 

on Google

4 months ago

Aakriti is a lovely worker and always so helpful! 

Francis Pepper 

on Google

4 months ago

I love the jewellery here! There's a big collection, I was honestly a bit overwhelmed with the choices but the two staff there, I think their names were Aakriti and Yolanda, were very sweet and offered wonderful advice to help me figure out what to pick for a gift. I don't usually buy jewellery so their help was very much appreciated!