Loancare Llc

Glenn E 

on BBB

2 years ago

This company is impossible to contact and disconnects me every time I contact by phone at their posted numbers They want me to call the new bank servicing my loan but the new bank does not have my 1098 statement for last year. That is all I want but now I am outraged the way I've been treated. The company flat out lies and says to call back and ask for an agent but it is impossible to get one. I think something very nefarious is going on with this company and somebody needs to check into it more seriously. All I want is a ve... read more

William H 

on BBB

3 years ago

I only found out they took over servicing my loan because I received a letter from ****** ***. When I tried to set up an online account, I was unable to complete the process and directed to call ******** service. ******** service makes it impossible to get a human on the line. This is already off to a bad start. 

Darren S 

on BBB

3 years ago

As part of our mortgage LoanCare pays our yearly Hazard Insurance as part of our escrow to ****** ****** A yearly payment was due in July of 2021 in which Loancare did not pay the entire balance, they were shorted *** **** with late fee). Allied contacted them multiple times they tell me and then canceled our insurance at the end of Jan 2022. Loancare made the payment in February which was too late. If we had been made aware we would have gladly paid it ourselves rather than all the hassle and money moving forward. We ended ... read more

DuWayne W 

on BBB

3 years ago

Absolutely terrible for insurance claims. Received text to review their website for missing documents - website says all required documents received, Called and after getting through all of their messages about using their website, get someone that says the document they got could not be read. Upload the document they said was missing - website says document received. Hear nothing for two weeks, call them back and they say they have all documents and check will be sent in 3-5 days. Hear nothing. Call them again and they say ... read more

Cason F 

on BBB

3 years ago

Just an abysmal company. Refinanced with them years ago and on the satisfaction of mortgage, they put the name of the previous owner and not me. Now the title shows two mortgages. We've been reaching out for weeks to get this corrected but they either did not respond or kept sending the same, incorrect document. We are supposed to close on the selling of the house tomorrow but likely won't be able to because they decided to wait until yesterday to act on the error. No one can give me an answer for how long it will take, nor ... read more

Karen D 

on BBB

3 years ago

Ive been trying to call to make a payment for two days! I keep getting disconnected saying I'm calling during peek hours and please try and call again. Ive have tried to pay my payment on line through the website, however there is nothing set up for me to pay it, the website says error use Chrome. I have been paying my modification payment since December and still nothing has changed on my account for the website. I am so frustrated with this right now. They are not the greatest! I keep getting a pop up saying my account is ... read more

Marie K 

on BBB

3 years ago

This is a terrible fraudulent company. Don't use!!! Very poor lying customer service. They try to trick you out of your mortgage. Especially now. They won't explain what money they want from you. Escrow went up they put spreadout with wrong total amount. Put complaint in with **** ******** Now probably need a lawyer. I won't lose my home. Lost my mom through this, and they take months to get the wrong papers to you. Thank God the government can be a intermediary. Stay far away from here. No supervisor will ever call you back... read more

Don S 

on BBB

3 years ago

Terrible customer service. Statements are never accurate and you never get the same answer twice. Payments dont get applied properly. This company needs to be seriously investigated for fraud 

Michael C 

on BBB

3 years ago

You ******* up mortgage and escrow accounts over charging me for 4 months I've talked to supervisor he said everything is fine next month same as before mismanaged will someone help me sue them . For harassment calls they can't add did anyone go school that works there??? Very Bad customer service.