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Loancare Llc
- Finance
- Virginia Beach, VA
About this business
Location details
3637 Sentara Way, Virginia Beach, VA, 23452, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had a water insurance claim last April and received two insurance checks. The first check was under a certain amount so we mailed it in and received it back. This money was just to get us started according to our Adjuster. We then received a second check and Loancare told us we needed to fill out a hold harmless agreement and get an inspection, (most of the work is completed now and we have been coming out of pocket to pay). Loancare told us as long as we are at 90% they will release the funds. Our inspection came back at... read more
Business response:
Hello Mollie, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your concern.
Received notification on April 4, 2022 that during a data breach in "early December 2021", that my information was impacted. Was told I was eligible for a complimentary 1 year service. When I attempted to sign up for this service, was unwilling to give me full SSN to a company that I have never heard of. I was assured that their "investigative team" was on the case, though I assume this means the team of part time custodians that moonlight as techies. Why did it take you 4 months to notify me that my SSN is now out on the **... read more
Business response:
Hello Jay, please contact us at socialsupport@loancare.net when you have an opportunity, and we will be more than happy to escalate your concern to your lender.
This place is a bunch of thieves. On 2/3/22 they sold my mortgage to another company and informed me after it was already done and I made my February payment. When I called the new company they said that LoanCare only forwarded ***** of the ***** I paid for January and they never received my ***** February payment. When I called LoanCare they at first said they never received it, and have no idea why they only sent partial of my January payment. When I showed them my bank statement where they withdrew the money, they changed... read more
Business response:
Hello Edward, If you'd be willing to provide more feedback, please reach out to us at socialsupport@loancare.net so we can assist you further. Thank You
Call number 3 for a payoff and yet to receive it. My title company also put in a request 2 weeks prior with my signature and date. They never received anything either. I just keep getting the run around they'll send it out within 24 hours. What a horrible company to deal with. I payoff should not be hard to provide. I work for a Real Estate company and numerous people all say Loan Care is the absolute worst to deal with. Sucks that companies like this are allowed to buy up mortgages from other companies.
Business response:
Hello Brandon, Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution we can be reach at socialsupport@loancare.net.
Just got a letter from ******** saying that someone hacked their server & stole my SS # and name & address. They say this incident occurred in early December 2021 & I'm only hearing about it NOW!! They also offer free credit monitoring as a solution, but instead of contracting ******* or ***** ****** they contracted with an unknown company called ***** ********** which has horrible reviews on *** ********************* - it's clear to me that ******** or Loancare has poor data protection and they don't care enough about the b... read more
Business response:
Hello Brian, We'd like the opportunity to discuss this with you. Please reach out to us at *************** at your earliest convenience to discuss how we can turn your experience into a positive one.
I am so HAPPY. I am going to give everyone a bit of advice, CERTIFY every mailing that you do. I sent mine to headcourters in Virginia Beach. I paid the the last 7 months by ******* ***** money transfer. Even then it took them a week to credit my account. Our loan got sold from **** Bank to another Bank so I no longer have to deal with LoanCare. I had some bad experiences and alot of double talk and talking to people who had no idea what was going on. One payment I mailed finally got credited a month later. They lost another... read more
Business response:
Hello Terry, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at ************* when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
Very true you can never speak with a manager they never have their notes correctly over draft my account and then said i made the mistake from my phone. never have your information one has to repeat all the time . the sent me to send the over draft fee and never paid me for it. so need to change mortgage company.
Business response:
Hello Khaila, Please reach out to us at ***************** when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
This is the worst company I have EVER dealt with. The only explanation for the hundreds of wasted hours on the phone trying to resolve issues that they have created is that they look to see home owners with significant equity in their homes and manipulate them into situations where they are claiming payments have not been made to push you into foreclosure so they can take your house. They sent a letter in november saying they had paid our property tax, despite us not having a mortgage with property tax included in the paymen... read more
Business response:
Hello Sharon, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at ***************** when you can so we can address this situation directly. Thank you, and we look forward to hearing from you.
I don't even know where to begin! To make a long story short, they erroneously reported me to the credit bureaus as being 150+ days past due! It took nearly a month and countless phone calls to FINALLY get it cleared up....we submitted our dispute in writing on 23 Feb 22 and although we were told it would take 3-5 business days to be addressed, it wasn't cleared up until 15 Mar 22! During that timeframe, the rates have skyrocketed and we are no longer able to refinance our home at the rate we were quoted when we started the ... read more
Business response:
Hello Marne, We'd like the opportunity to discuss this with you. Please reach out to us at ***************** at your earliest convenience.
Frequently asked questions about Loancare Llc
How is Loancare Llc rated?
Loancare Llc has a 1.1 star rating with 559 reviews.
When is Loancare Llc open?
Loancare Llc is open now. It will close tomorrow at 12:00 a.m.
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